Clinical Specialist, Cranial & Spinal Technologies - Chattanooga, TN

About the role

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
• Represent Medtronic during technology-enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Install software and hardware upgrades
• Perform system preventative maintenance
• Provide telephone clinical support to customers
• Use UNIX/LINUX commands to modify operating files
• Fulfill Software and Service Contract obligations
• Act as the primary Medtronic customer liaison for repair and technical support issues
• Provide service to customers per their individual needs
• Maintain familiarity with status of calls and issues at customer sites
• Report necessary complaints and partner with CSM/NRC to ensure full resolution
• File weekly site visit and customer contact reports for service improvement purposes
• Provide service and training to physicians and hospital personnel on technical matters relating to our technology-enabled procedures
• Participate in in-house sponsored customer training at designated sites for both internal and external partners
• Train hospital staff to enable them to conduct training for their personnel (train the trainer)
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• Submit reports and provide information as directed
• Cooperate with all personnel on the execution of Company programs
• Supports more complex, new image-guided products and applications to physicians and hospital staff
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provide input on new product development based on in-field experience
• Adhere to company policies and conduct all business in an ethical manner

Requirements

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
• A Bachelor’s degree with a minimum 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Nice to have: RT and/or MRI certification, prior experience with Image Guided Systems, and prior experience with MRI Operating room experience

Qualifications

• Must have a valid driver's license and active vehicle insurance policy
• Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel
• Must be able to sit, stand, and/or walk for 8+ hours per day
• Must be able to bend/stoop, squat and balance frequently

Skills

• Highly skilled in clinical, technical, and product knowledge support
• Strong customer relationship management and training capabilities
• Experience with UNIX/LINUX commands and operating systems
• Excellent communication and problem-solving skills
• Ability to work autonomously and manage multiple tasks

Benefits

• Competitive Salary
• Flexible Benefits Package
• Sales Incentive Plan (SIP)
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)