Clinical Specialist (CMA), Clinical Education

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About The Role

The Clinical Education team plays a critical role in ensuring providers are prepared, confident, and technically equipped to deliver high-quality care. As a CMA Clinical Specialist – Education, you will support the systems, content, and workflows that enable seamless provider onboarding and successful client launches.

What You'll Do

• Support and maintain onboarding systems and training materials to ensure providers are technically prepared and aligned with current workflows.
• Update and improve documentation across platforms (e.g., ClinicApp, Notion, Dosespot, Photon, Amazon Connect) to reflect evolving tools and processes.
• Monitor provider-facing channels to identify, troubleshoot, or escalate technical issues, helping reduce onboarding friction.
• Assist with client launch preparation by organizing resources, completing quality checks, and supporting standardized workflows.
• Contribute to the continuous improvement of onboarding and training processes to increase scalability, accuracy, and efficiency.
• Collaborate with cross-functional teams to support education initiatives and align on operational priorities.
• Identify recurring issues or gaps in onboarding or training and surface insights to improve provider experience and readiness.
• Attend team touchpoints and contribute to discussions around workflow improvements and team priorities.
• Other duties as assigned.

Who You Are

• Certified Medical Assistant (CMA) with an active certification.
• Strong communicator who can translate technical workflows into clear, user-friendly guidance.
• Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable navigating evolving systems, tools, and operational processes.
• Collaborative and proactive, with a willingness to support team goals and cross-functional initiatives.

Required Qualifications

• Experience supporting onboarding, training, or operational workflows in a healthcare or telehealth environment.
• Ability to interpret and document technical processes with clarity and accuracy.
• Experience working with multiple systems or platforms and adapting to frequent updates.
• Strong problem-solving skills with the ability to identify issues and escalate appropriately.
• Comfort working in a high-volume, fast-paced environment.

Preferred Qualifications

• Experience in telehealth, healthcare technology, or digital health environments.
• Familiarity with tools such as Notion, Confluence, Dosespot, Photon, Amazon Connect, Slack, Zoom, Zoho, and Google Workspace.
• Experience contributing to training content, LMS systems, or asynchronous learning environments.
• Exposure to client launch processes or operational readiness workflows.