Clinical Specialist- Asheville, NC

About Us

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do. At PROCEPT, we put the patient first and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, and uphold the trust of our shareholders.

At PROCEPT, we believe every person matters—every employee, every patient, every caregiver. We foster a culture of pathological optimism, humility, and high engagement, working seamlessly toward a common goal. Our culture is built on curiosity, ingenuity, and conviction in the power of technology to transform lives. This begins with our live induction program, an incubator for cross-functional team building and immersion in PROCEPT’s history, followed by a unique management program designed to build the best managers in the industry.

We strive for a work/life blend—a professional world you are honored and impassioned to belong to, one that you can proudly share with your family and friends. Joining PROCEPT BioRobotics is an opportunity to be part of a community devoted to making a difference in the world.

About the Role

The Clinical Specialist will play a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. You will ensure optimal OR workflow and troubleshooting during live cases, provide in-service education, support installations and software updates, and help drive procedural efficiency across assigned accounts. Additionally, you will partner closely with Sales to identify opportunities for utilization growth and account retention.

This role requires comfort working in complex surgical environments, managing multiple stakeholders in the OR, and maintaining exceptional attention to detail. You will guide surgeons through onboarding and competency milestones, support procedural scheduling to maximize coverage, and maintain accurate case logs and documentation. Strong communication is essential, as you will regularly share field insights with Sales, Marketing, and R&D to inform product enhancements and program improvements.

The ideal candidate is a collaborative, hands-on professional who can adapt quickly, execute tactically in the field, and uphold high standards of safety, quality, and customer satisfaction. Frequent travel (75% or greater) is required to ensure comprehensive support across the region.

Responsibilities

• Deliver product training and clinical education to surgeons, staff, and new users
• Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
• Provide in-service and field support, including installations and software updates
• Execute procedural scheduling and efficiency improvements to maximize case coverage
• Partner with Sales to identify opportunities for utilization growth and account retention
• Collaborate with team members to drive program efficiency and ensure regulatory compliance
• Support marketing and training events, including physical setup and presentations
• Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce
• Upload case logs as required to a central repository for all cases supported
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones

What Success Looks Like

• Regional Quota Attainment: Direct contribution to revenue through utilization growth
• Operational Efficiency: Improved scheduling efficiency (e.g., AquaDays)
• Surgeon Satisfaction: High satisfaction scores and positive qualitative feedback
• Clinical Outcomes: Consistent delivery of safe, high-quality procedures
• Surgeon Engagement: Growth in trained and active surgeons
• Procedural Growth: Increase in procedures per account and per surgeon
• Onboarding Progress: Completion of onboarding milestones and procedural proficiency

Requirements

• Bachelor’s degree or equivalent experience
• 2-4 years clinical experience preferred
• Strong interest in medical devices and robotics
• As a condition of employment, you must achieve clinical proficiency to cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy. Supplemental coaching may be available for an additional 30 days if needed.

Preferred Skills

• Strong communicator and engaging educator with excellent presentation skills
• Collaborative team player with a commercially aligned, customer-focused mindset
• Ability to influence surgeon adoption and drive procedural growth
• Hands-on, adaptable, and willing to execute tactically in the field
• Analytical thinker with strong attention to detail and problem-solving skills

Pay

$108,000 to $108,000