Clinical Services Specialist, Plastics Surgery, Part Time, First Shift

Responsibilities

• Engages in population appropriate communication.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.
• Answers telephone and directs to correct person if needed.
• Manages Outlook Calendar for providers within the clinic.
• Communicates with patients via phone and in person regarding scheduling related matters.
• Manages office incoming mail.
• Prepares charts/Obtains records for upcoming clinic.
• Prepares FMLA/Disability paperwork per provider direction.
• Points of contact for ordering supplies and inventory control within the clinic.
• Trains new employees/internal transfers when needed.
• Schedules and coordinates patient services; this includes appointments, surgeries, tests, and other procedures as needed.
• Manages O.R. block time with providers Outlook calendar if applicable based on department guidelines.
• Conducts pre-visit screenings.
• Documents and communicates cancellations and time changes.
• Helps review daily schedules as needed and makes leadership aware if changes are needed or discrepancies are identified.
• Liaison between staff and procedural areas for scheduling needs.
• Aids providers in documenting notes, in doing orders, and prescriptions by setting up the provider in the Electronic Medical Record (EMR).
• Maintains the system to track forms for patients, date the forms upon arrival, and pull forms as needed.
• Tracks, obtains, and follows up on any documentation that is missing information or requires additional signatures.
• Performs audits on patient records/registration for insurance billing and compliance.
• Verifies complete and accurate patient information during registration as well as collects co-pay.
• Relays exam preparation instructions as needed.
• Places reminder calls for already scheduled patients and notes any cancellations to open up additional clinic spots for incoming requests.
• Creates EPIC accounts for patients.
• Completes any required documentation.
• Performs pre-authorizations and pre-certifications when needed.
• Registration, pre-registration, greeting, and sign in of patients.

Qualifications

• Minimum Required: High School Diploma or GED.
• Preferred: Associates Degree.
• Minimum Required: 2 Years equivalent experience.
• Preferred: 3 - 5 Years equivalent experience.
• Required Skills and Knowledge: Excellent customer service skills. Ability to multitask and work independently. Excellent interpersonal skills. Ability to train others as needed.