Clinical Operations Supervisor, Dental Care, Full Time, First Shift

Responsibilities

• Captures and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring adequate service levels to physicians and patients.
• Manages the daily clinical operations in the practice site including management of patient flow, assessing supply needs, and anticipates/resolves problems that interfere with patient care.
• Performs routine operational efficiency and financial analysis for their unit.
• Maintains excellent relations with physicians practicing in the clinical area.
• Anticipates and addresses physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Works with physicians and staff to ensure high quality care for patients.
• Manages the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Carry out coordination of patient customer relations function.
• Supports in resolving disputes among patients, clinic staff and physicians.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of three years of experience preferred.
• Skills and Knowledge: Excellent written and verbal communication skills; must be able to communicate clearly with patients of all education levels; strong line management, interpersonal skills and the ability to work with a variety of people; computer, telephone, fax machine utilization skills; proven track record leading a successful team; ability to react calmly and effectively in emergency situations; ability to work without close supervision and to set own priorities; ability to manage multiple tasks and successfully meet deadlines.