Clinical Services Manager (Emergency Dept) – UAMS Health Benton/Bryant

Closing date: 11/30/2026 • Regular position • Shift varies • No sponsorship • Department: HBB Emergency Department • Benefits eligible

About the role

The Clinical Services Manager (CSM) plays a vital role in the Emergency Department at the UAMS Health Benton/Bryant location. The primary responsibility is to oversee daily operations of the Emergency Department and ensure all essential functions run smoothly, including staffing, development, budgeting, patient satisfaction, professional growth, and quality outcomes. The CSM collaborates with the Medical Director, providers, and organizational leadership to deliver quality patient care and exceptional customer service while adhering to regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies. Clinical Service Managers implement the organizational vision, mission, philosophy, core values, evidence-based practices, and standards, as well as nursing support services in their areas of responsibility, practicing in accordance with the scope and standards of UAMS, the American Nurses Association, and the Nursing Social Policy Statement.

Responsibilities

• Recruit, hire, and onboard qualified nursing staff, including conducting interviews, evaluating candidates, and ensuring proper training and orientation
• Coordinate and monitor nursing staff workload to ensure adequate coverage and efficient operations
• Contribute to department development by staying current on industry trends, best practices, and healthcare advancements; identify improvement opportunities and implement strategies to enhance care quality
• Develop and manage the nursing department budget; collaborate with leadership to identify cost-saving opportunities while maintaining staffing levels and quality patient care
• Monitor patient satisfaction levels, address concerns promptly, and engage with patients, families, and providers to gather feedback and implement experience improvements
• Foster a culture of continuous learning and professional development; mentor staff, conduct performance evaluations, and assist with career advancement
• Promote teamwork, collaboration, and open communication among nursing staff
• Monitor and maintain highest quality standards; collaborate with Medical Director, Residency Director, and leadership to establish quality metrics, measure performance, and identify improvement areas
• Ensure nursing practices adhere to UAMS, regulatory, and internal standards with consistently exceptional patient outcomes
• Serve as liaison between nursing department and other departments (Medical Director, Residency Director, physicians, leadership); facilitate communication, coordinate efforts, and align activities with organizational goals
• Ensure compliance with all regulations and requirements from UAMS, insurance companies, government agencies, and internal goals/strategies
• Perform other duties as assigned

Requirements

Minimum Qualifications

• Bachelor of Science in Nursing (BSN) degree
• Five (5) or more years of clinical nursing experience
• At least three (3) years of experience in a leadership capacity
• Three (3) or more years of direct patient care in an emergency department
• Emergency room/department or similar experience
• Current Registered Nurse License in the State of Arkansas
• Current BLS, ACLS, and PALS certifications obtained by employment date

Preferred Qualifications

• Master of Science in Nursing (MSN) degree
• Ambulatory clinic experience
• National Nursing Certification

Knowledge, Skills & Abilities

• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Ability to adapt to changing priorities and handle multiple tasks simultaneously
• Knowledge of healthcare regulations and compliance
• Proficient in using healthcare software and databases
• Desire to foster a culture of continuous learning and professional development
• Demonstrates empathy, compassion, and commitment to delivering quality patient care

Physical Requirements

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Involves sitting most of the time. Requires close visual acuity for preparing/analyzing data, transcribing, viewing computer terminals, extensive reading, and/or visual inspection at close distances. Not substantially exposed to adverse environmental conditions (typical office/administrative work).

• Constant physical activities: Feeling; Hearing; Manipulate items with fingers, including Keyboarding; Repetitive Motion; Talking
• Frequent physical activities: Reaching; Sharps; Standing; Walking
• Occasional physical activities: Lifting; Pulling; Pushing; Sitting

Benefits

Available for benefits-eligible positions:

• Health: Medical, Dental, and Vision plans for qualifying staff and family
• Holiday, Vacation, and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on main campus when using UAMS pharmacy