Clinical Services Coordinator - Otorhinolaryngology CPUP

Summary

The Clinical Services Coordinator (CSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets within the Lung Center Perelman department.

Responsibilities

• Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex OSHA, TJC, DOH, FDA, HIPAA, etc.).
• Oversees the POCT process to ensure accuracy and compliance.
• Manages the day-to-day planning, operations and problem solving for assigned areas – ensures daily schedule, staffing, and performance metrics are met and changes communicated appropriately.
• Makes sure to monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews.
• Serves as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management.
• Works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations.
• Aids staff in resolving difficult patient situations or complaints.
• Participates in the interviewing process and oversees the training of new hires.
• Performs duties as a Medical Assistant (rooming patients, taking/recording vitals, performing tests/procedures).
• Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility.
• Functions as a witness for procedural consents if required.
• Responds appropriately to emergency/code situations.
• Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric.
• Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services.
• Obtains and scans documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
• Completes medical forms and other clinical requests for information as appropriate and required.
• Prepares and sends patient correspondence as required.
• Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
• Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order.
• Sets up equipment and instruments as per practice protocol.
• Maintain temperature log for refrigerator or room temperature as needed.
• CCAs MAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR.
• Promptly performs call-backs as directed by provider, giving patients information within their scope of practice.
• Provides patients with follow up care instructions.
• Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items.
• Performs daily code/crash cart checks as assigned.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Credentials

• Basic Cardiac Life Support (Required)
• CMA or RMA (Required)
• MA Certification (required within 90 days of hire).
• Must successfully complete/pass EMR training/tests

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• 3+ years medical office experience required.
• Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
• Completion of an accredited Medical Assistant program (or higher level equivalent) or 7+ years experience working as an MA may be considered in lieu of MA program completion.
• Associate of Arts or Science (Preferred)