Patient Services Coordinator

About the role

The Patient Services Coordinator plays a crucial role in ensuring smooth operations within the outpatient clinic. They are responsible for scheduling and registering patients, verifying eligibility, and coordinating pre-authorizations, referrals, and pre-certifications.

Responsibilities

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility for patients and ensures all necessary pre-authorizations, referrals, and pre-certifications are obtained.
• Works closely with the physician offices, Utilization Review, and Business Office Departments to facilitate these processes.
• Performs other job-related duties as directed by the Supervisor.

Qualifications

• High School Diploma or GED required.
• 1 year of clerical experience in a medical office setting required.
• Knowledge of basic medical terminology.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Background in insurance knowledge for certain tasks.
• Basic understanding of ICD-10 and CPT coding (preferred).
• Proficient in Windows and Microsoft Office.

Additional Skills/Requirements

• Working knowledge of government/state and patient assistance programs (preferred).
• Strong computer skills.

Physical Demands

• Constant standing, frequent walking, and bending/stooping.
• Proficient communicative, auditory, and visual skills.
• Attention to detail and ability to write legibly.
• Ability to lift/push/pull up to 100 lbs. (use of safe handling equipment for weights over 35 lbs.).

Other

• May require the use of safety equipment, such as a HEPA mask, for infection prevention.
• Requires the ability to travel between campus buildings, remote facilities, and out of town as needed.