Patient Services Coordinator - Hospital Medicine

Summary

The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patient scheduling, physician &clinic template maintenance, expediting clinic flow, obtaining vital signs and preparing exam rooms, processing the accurate completion of all charge capture activities, assisting in the identification and authorization of managed care patients, and all other tasks as delegated by the Center Director.

Key Functions

• Interpret & coordinate physician's orders to schedule diagnostic tests, procedures, treatments, & physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician & patient care are kept to a minimum. Will ensure quality patient care in relation to the patient's prescribed diagnosis treatment, &other directives from physicians, nurses, and/or administrators.
• Clearly & accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule &the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment or other services using a clear & understandable voice.
• Manage, monitor, &facilitate completion of the patient scheduling process to ensure optimal efficiency in the clinic operations &resources while maintaining the institution's standards of customer service &quality patient care. Responsible for monitoring expediting clinic flow.
• Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous &friendly manner. Take accurate & complete messages.
• Responsible for the security &confidentiality of patient information at all times. Will advise patients/family members of available services & use appropriate customer service skills when interacting with co-workers, patients, &patient family members, internal/external customers.
• Maintain a highly professional &positive attitude regardless of workload & stress level. Utilize time in an efficient manner by completing duties as prescribed by due states or patient's needs. Demonstrate initiative &seek out additional tasks.
• Other duties as assigned.

Education

• Required: High School Diploma or Equivalent
• PREFERRED: Associate's Degree

Work Experience

• Required: 3 years Relevant work experience.

Other Requirements

• Must pass pre-employment skills test as required and administered by Human Resources.

Benefits

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness-related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups.

Pay

Minimum Salary: US Dollar (USD) 40,000
Midpoint Salary: US Dollar (USD) 50,000
Maximum Salary : US Dollar (USD) 60,000

Schedule

Job is 100% on-site. Ideal candidate will work 3-12 hours shifts from 7am-7pm with rotating weekends and holidays.