Patient Services Coordinator
SynergenX Health · Pineville, NC · 1 wk ago
On-siteHealthcarePart-time
Responsibilities
- Greet patients warmly, check them in, and room them for their appointments
- Review, explain and resolve patient billing and insurance questions
- Serve as a subject matter expert in explaining insurance coverage, explanation of benefits and out-of-pocket costs to patients in a clear, confident, and compassionate manner
- Enter and update patient information and insurance details accurately
- Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed
- Collect and process payments accurately when necessary
- Perform bi-monthly inventory based on center needs
- Attend monthly, quarterly, or annual meetings as necessary
- Maintain a clean, organized, patient-friendly front desk and waiting area
- Support clinic staff with administrative and clerical tasks as needed
- Keep snacks and supplements organized and stocked
Requirements
- A high school diploma or equivalent (required); an associate degree is preferred
- Previous experience in a healthcare or front office setting is preferred
- Strong customer service and communication skills
- The ability to handle sensitive patient information with confidentiality and professionalism
- Proficiency in basic computer programs and electronic communication (email, fax, etc.)
- A highly organized and detail-oriented approach, with the ability to multitask and prioritize
Qualifications
- Pass a criminal background check
Skills
- Excellent communication skills
- Attention to detail
- Strong organizational abilities
- Understanding of medical terminology and clinic procedures
Benefits
- Two weeks paid training
- Employee discount