Clinical Service Representative II - Ophthalmology

About the role

Location: SAINT LOUIS, MO 63141. Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. Works in a normal office environment with exposure to blood-borne pathogens; requires protective devices; patient care setting; direct patient care setting. Grade: C06-H. Physical effort typically involves sitting at a desk or table, standing or walking, bending, crouching, stooping, and occasional lifting of 25 lbs or less. Equipment used includes office equipment and clinical/diagnostic equipment.

Responsibilities

• Greets patients, assists with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient's parking.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.
• Performs other duties as assigned.

Requirements

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: Basic Life Support - American Heart Association or Basic Life Support - American Red Cross (online BLS certifications without a skills assessment component are not sufficient).
• Work Experience: Medical Office Setting and/or Related Customer Service (2 years).

Skills

• Communication
• Computer Literacy
• Insurance
• Interpersonal Relationships
• Medical Terminology

Benefits

Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Free Metro transit U-Pass for eligible employees. Defined contribution (403(b)) Retirement Savings Plan with employee and university contributions starting at 7%. Wellness: wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more. Family: 4 weeks of caregiver leave to bond with new child; family care resources for continued childcare needs; adult care resources; WashU covers cost of tuition for employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years of service.

Pay

Salary range: $17.89 - $26.35 per hour.

Schedule

40 hours per week.