Patient Billing/Services Representative II - Ophthalmology
Washington University in St. Louis · St Louis, MO · 1 wk ago
Accounting$17.89–$26.35/hrFull-time
Location: Saint Louis, MO 63110 • Scheduled Hours: 40
About the role
Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.
Responsibilities
- Answers incoming calls and makes outgoing calls to schedule appointments and/or triage concerns.
- Performs the duties of front desk by checking in and out appointments and scheduling follow-up appointments.
- Obtains insurance information from patients and counsels alternative ways for financial assistance.
- Registers all new patients and assists with form completion.
- Reviews schedule for new patients and makes updates when necessary.
- Calls patients with appointment time reminders; obtains insurance information and referral forms.
- Assists patients with insurance questions regarding the billing process.
- Assists staff with sending out reminder cards and other scheduling duties.
- Performs other duties as assigned.
Working Conditions
- Normal office environment.
- Patient care setting.
Physical Effort:
- Typically sitting at desk or table.
- Repetitive wrist, hand or finger movement.
Equipment: Office equipment.
Requirements
- High school diploma or equivalent high school certification or combination of education and/or experience.
- Basic Life Support certification (American Heart Association or American Red Cross) must be obtained within one month of hire date. Online BLS certifications without a skills assessment component are not sufficient.
- 3 years of experience in billing systems and third-party claims and/or medical office setting, related customer service.
Preferred Skills
- Customer Service
- Effective Written Communication
- Epic EHR
- Financial Information
- Insurance
- Interpersonal Communication
- Interpersonal Relationships
- Medical Billing and Coding
- Medical Insurance Claims
- Office Organization
- Organizing
- Professional Etiquette
- Scheduling
- Team Collaboration
Pay
Salary Range: $17.89 - $26.35 / Hourly
Benefits
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, access to dietitians, and more.
- 4 weeks of caregiver leave to bond with a new child.
- Family care resources for childcare and adult care needs.
- Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.