Clinical Service Lead - Weight Management/Urgent Care

Core Responsibilities

• Own daily operations for assigned service line: Weight Management, Women's Health, Men's Health, Mental Health, or Urgent Care
• Triage and resolve clinical escalations from clinicians
• Reassign tasks across the team based on volume, licensure, and capacity
• Balance workload across the service line in real time (sync queues, async inboxes)
• First-line escalation point before clinical management/Medical Director
• Participate in ad hoc weekly clinical team meetings to review service line specific updates/trainings
• Partner with operations on staffing, scheduling, and capacity planning as needed
• Contribute to and own clinical protocol updates for the service line
• Lead the appropriate 6S program
• Mentor NP Is and IIs; act as a primary trainer during onboarding
• Other duties as assigned (participate in quality/safety improvements, meetings, etc.)

Requirements

• Basic Qualifications:
• Active, unencumbered NP license (FNP, AGNP, or AGACNP); compact RN license required for multistate practice
• National board certification (AANP or ANCC)
• 2+ years as a Clinical NP II (or 3+ years equivalent external NP experience with successful internal credentialing)
• Demonstrated proficiency across at least two service lines before cross-training to the third
• Clean QA and KPI performance for two consecutive quarters
• Telehealth licensure in a minimum of 25 states
• Full DEA/CDS portfolio matching state licensure
• Comfort with EMR-based documentation and async care delivery
• Demonstrated subject matter expertise in the service line you will lead
• Consistent top-quartile KPI performance for four consecutive quarters
• Preferred Qualifications:
• For Mental Health Service Lead: PMHNP certification (in lieu of/in addition to FNP)
• For Weight Management, ABOM Certification
• Demonstrated leadership training (internal program or external equivalent, e.g., AONL, ANCC nursing leadership)
• Licensed Medical Doctor or Doctor of Osteopathic Medicine
• Track record of peer mentorship, protocol contribution, or process improvement