Clinical Secretary - Post-Surgical Unit * Days - 36hrs/wk

Shift: Days | FTE status: 0.9 | On-call: No | Weekends: No

About the Role

The Clinical Secretary I functions as the focal communication point in the department and is responsible for all clerical and receptionist activities. The Clinical Secretary I also monitors the cardiac telemetry screens for changes in rate and rhythm and responds appropriately.

Requirements

• High School diploma or equivalent – required
• Understanding and proficient use of medical terminology – required
• Data entry/typing skills – required
• Ability to operate DOS and Windows based computer software – required
• Exemplary organizational skills
• Ability to multi-task
• Exemplary customer service and communication skills – required

Responsibilities

• Medical Record – Maintain the integrity of each patient’s medical record. This includes:
  • Assembling the paper components of the medical record upon admission, scanning appropriate documentation into the electronic medical record
  • Printing necessary patient identification (e.g., labels, wristbands, stickers)
  • Keeping the chart in the appropriate, functional order as prescribed by hospital and department policy
  • Filing diagnostic reports in the chart
  • Witnessing consent forms
  • Monitoring the location of charts at all times
• Communication – Communicate orders and information to other departments via phone, fax, pneumatic tube system, or computer message. This includes:
  • Scheduling procedures with outside agencies
  • Initiating appropriate forms for admission, discharge, transfer, and consultation
  • Placing orders for special equipment and supplies
  • Processing charges and credits for ordered supplies and equipment
  • Continually reviewing unprocessed orders
• Patient Information Coordination – Maintain current patient information to facilitate efficient and safe patient care delivery. This includes:
  • Updating communication boards and/or log books about patient location, test results, admission, discharge, transfer, scheduled procedures, etc.
  • Updating patient information in the computer system
  • Collaborating with admissions, discharges, and transfers with all other appropriate departments
  • Scheduling procedures and transfers with outside agencies, coordinating clinical needs as required
• Receptionist – Assist internal and external customers who enter or call the department. This includes:
  • Greeting and directing patients, visitors, and hospital personnel
  • Receiving phone calls and directing them appropriately
  • Answering patient call lights and directing requests appropriately
  • Facilitating communication regarding patient care activities and patient location
  • Providing information and direction regarding patient care
  • Referring requests from patients and family members to nursing staff or other appropriate personnel
  • Facilitating communication during emergency situations, STAT requests, and orders
  • Communicating messages and patient care information to the appropriate people

  Demonstrate expertise in all communication venues, including phone, computer, pagers, Vocera, patient call system, bed management system, copier, fax, and pneumatic tube system.

• Work Station – Maintain a clean, safe, and efficient workstation for all members of the healthcare team. This includes:
  • Maintaining adequate quantities of forms, supplies, and equipment
  • Maintaining equipment in proper working order
• Miscellaneous
  • Perform other tasks as assigned by the Registered Nurse in charge to facilitate department efficiency
  • Participate on department or hospital committees as requested
  • Attend and participate in in-services and meetings related to job description
  • Demonstrate flexibility in staffing patterns and resolution of staffing conflicts
  • Participate in temporary assignment measures, including floating to other departments and working various shifts