Clinical Scheduler

Job Summary

The Clinical Scheduler will handle a high volume of inbound and outbound patient calls for the purpose of scheduling appointments, triaging patients' symptoms/issues, and routing calls and cases to providers.

Essential Job Functions

- Answer inbound calls and place outbound calls to complete appointment scheduling for patients, following physician-specific criteria, based on appointment type and patient needs. - Triage patient symptoms, questions, and concerns to schedule an appointment or escalate to a triage nurse, if necessary. - Complete patient registration in Allscripts. - Triage and route patient messages to appropriate staff members clinic wide.

Knowledge, Skills & Abilities

- Knowledge of medical insurance and insurance companies. - Skill at communicating in a professional manner, both verbally and in writing. - Skill in using a computer and a variety of software, including Electronic Health Records (EHR) software, Word, Excel, Access, and Outlook. - Skill in attention to detail and accuracy. - Ability to communicate effectively and deliver excellent customer service. - Ability to work independently and in a team environment. - Ability to be patient in tense situations - Ability to be a good representative of Think.

Education & Experience

School diploma or GED equivalent required. Minimum of one (1) year of experience with medical scheduling, preferably in a high-volume environment. Minimum of one (1) year of experience with electronic health records, preferably with Allscripts.

Working Conditions and Physical Effort

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort. Must be able to: - Stand 10% or longer of a workday. - Walk 5% of a workday. - Sit 85% of a workday. - Requires ability to lift up to 10 pounds occasionally. - Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally. - Requires repetitive use of hands for: simple grasping, fine manipulation, computer use - Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.