Clinical Scheduler

About the role

Nuclear Care Partners is seeking a Scheduling Specialist to join our incredible team in Paducah, KY. Our ideal candidate will be a detail-oriented problem solver with exceptional customer service skills and the ability to be flexible and adapt to change. If you have a heart for service and a desire to impact the lives of atomic heroes, we want to talk to YOU!

Schedule

• Monday-Friday 8am-5pm
• In-office setting

Benefits

• Medical/Dental/Vision Insurance
• 401k option
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• And More!

Responsibilities

• Excellent communication skills, interacting with patients, family members and staff, ensuring patient is receiving superb care and service.
• Must be very detail oriented, completely staffing each patient in advance, and be willing to make adjustments in the moment as needed.
• Ambassador of the organization, weekly check-ins with patients and patient families to determine a change in schedule (different times, days, etc.).
• Works under the direction of the branch leader to ensure that all patient visits are scheduled and staff are appraised of their schedules.
• Develops a monthly schedule for 100 employees or more.
• Able to maintain a consistent schedule of caregivers for the patient and a desirable schedule for nurses and aides.
• Manage On-Call schedule for the branch, specifically for 24-hour patients.
• Monitor reports of daily nursing hours utilized for the branch.
• Manage call offs, missed visits, and late staff and coordinates with the branch leaders daily/weekly regarding patterns and trends.
• Maintains a pool of staff to fill call off shifts, and handles these situations quickly and effectively.
• Monitor call off situations to determine if there are problems that need to be resolved.
• Strong computer skills to prepare, change, and update the schedule.
• Reviews the approved time off requests and schedules patients accordingly, to include; vacation, leave of absences and unpaid time off.
• Solve problems quickly, while maintaining the highest level of professionalism and customer service.
• Must be able to be flexible and committed to scheduling, especially when after hours or last minute situations arise.
• Focuses on attention to detail to ensure mistakes do not occurs, that schedules are communicated in a timely fashion and all staff/patients are aware of changes.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED required
• Excellent writing, organizational, and time management skills
• Ability to work independently, multi-task, prioritize and function in a team environment.
• Must possess a professional, courteous, and customer-oriented demeanor.
• Must be discrete, trustworthy, and possess high level of integrity.
• Minimum 2 years scheduling experience in a clinical or healthcare organization strongly preferred