Clinical Representative - Chicago, IL

About the role

The MONARCH™ Platform was first introduced in 2018, creating a new category of care as the first endoluminal robotic-assisted bronchoscopy system designed to help physicians access small, hard-to-reach lung nodules to enable earlier diagnosis of lung cancer. The Monarch Platform for Urology will soon create a new category of care as the first robotic-assisted urology system designed for endoluminal and percutaneous access of organs across the urinary tract to perform various diagnostic and therapeutic procedures.

Responsibilities

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
• Create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
• Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
• Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
• Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
• Deliver a high standard of professionalism, service, and compliance in all customer interactions.
• Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.

Qualifications/Requirements

• A bachelor’s degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered.
• Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required.
• Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.
• Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required.
• Strong customer service, organization, and collaboration skills are required.
• Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required.
• Hospital credentialing and compliance with customer access requirements are required.
• Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required.
• A valid driver’s license is required.
• Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required.

Pay

The expected base pay for this position is: $90,000 for Senior Clinical Representative and $70,000 for Clinical Representative. The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.

Schedule

This position operates in a field-based clinical support environment and requires frequent travel across the assigned territory. The role involves extensive time in hospital and procedural settings, including case support, education, and customer coordination, and requires comfort working autonomously while partnering closely with the broader commercial team.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short- and long-term disability
• Business accident insurance
• Group legal insurance
• Consolidated retirement plan (pension)
• Savings plan (401(k))
• Long-term incentive program

Required Skills

• Analytical Reasoning
• Business Behavior
• Business Development
• Data Reporting
• Execution Focus
• Goal-Oriented
• Innovation
• Market Research
• Product Costing
• Product Development
• Product Lifecycle Management (PLM)
• Project Administration
• Sales Enablement
• Sales Support
• Sustainable Procurement
• Vendor Selection

Preferred Skills

• Customer Analytics
• Execution Focus
• Goal-Oriented
• Innovation
• Market Research
• Product Development
• Product Lifecycle Management (PLM)
• Sales Enablement
• Sales Support
• Sustainable Procurement
• Vendor Selection