Clinical Support Representative

Patient Care Accountabilities

• Promptly rooms patients, using EMR to alert provider that patient is ready.
• If requested by patients, act as chaperone / patient observer during appointments or procedures.
• Functions as a witness for procedural consents if required.
• Responds appropriately to emergency/code situations.

Clerical / Other Accountabilities

• Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
• Completes medical forms and other requests for information as appropriate and required.
• Prepares and sends patient correspondence as required.
• Promptly performs call-backs as directed by provider and manager.
• Provides patients with follow up care instructions as instructed by provider.

Environmental / Safety Accountabilities

• Adheres to universal body fluids precautions and infection control policies.
• Disposes of infectious waste properly.
• Promotes infection control by using appropriate hand washing techniques.
• Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
• Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order.
• Notifies Supervisor of malfunctions.
• Sets up equipment and instruments as per practice protocol.
• Cleans and restocks equipment as needed.
• Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts.
• Secures stock items in appropriate location.

CSRs, if applicable as per regulatory guidelines

• Maintains medication storage closet inventory and security checks expiration dates removes outdated items.

Other / Regulatory

• Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)
• Flexible and readily adopts new processes and engages in practice operation changes.

Credentials

• Basic Cardiac Life Support (Required)

Education & Experience

• H.S. Diploma/GED (Required)
• Educational Specialization: Completion of an accredited Medical Assistant or Certified Nursing Assistant program
• Equivalent Experience: 1+ years
• Related experience