Clinical Referral Co-ordinator

About the role

Salary: £49,000
Shift and Schedule: 40 hours per week
Location: Hybrid role: 1 to 2 days required in our main office - Deepdale Enterprise Park, Lincoln, LN2 2LL

Benefits

• 28 days annual leave plus bank holidays (and a holiday purchase scheme)
• Birthday off
• Employer’s pension contribution above minimum
• Enhanced maternity, adoption, shared parental and paternity pay & paid fertility leave for those undergoing fertility treatment
• DBS paid
• EV car scheme
• Blue light card
• Medicash
• Personal wellbeing support
• Employee assistance programme
• Keys Health services discount for you and your family of 12.5%
• Use of our ADHD360 static home (near Alton Towers)
• Company celebration events

Essential Duties And Responsibilities

• Carry out comprehensive review and assessment of need for patients awaiting ADHD assessments ensuring that patients receive timely care according to clinical need
• Assess patients’ health needs and be able to assess and manage risk factors including safeguarding needs, using evidence based clinical knowledge
• Provide advice, support and information to patients being referred to ADHD360
• Deliver non-judgemental care that makes a positive difference to patient experience
• Work alongside external stakeholders to manage risks for patients both under our care and awaiting assessment
• Offer clinical advice and guidance to inbound teams to support with urgent enquiries in relation to risk and safeguarding
• Signpost new referrals to appropriate services and information relevant to the presenting complaint
• Support informal training of administrative staff to improve patient experience
• Work in conjunction with specialist advisors (Patient Safety Lead and Safeguarding Lead) to ensure emergent situations are actioned appropriately
• Escalate clinical concerns outside of the role through the appropriate escalation pathway

Qualifications And Experience

• Qualified Social Worker with extensive Mental Health experience or Mental Health Nurse (registered with NMC/Social Work England/Social Care Wales)
• To work unsupervised and independently within the NMC Code of Professional Conduct/ BASW Code of Ethics
• Education to Level 6 or equivalent experience
• Demonstratable mental health and risk management experience
• Demonstratable experience of telephone assessments (Desirable)
• Experience working with people who have undiagnosed/ diagnosed ADHD (Desirable)
• Experience working with safeguarding networks (Desirable)

Competencies

• Excellent communication skills, ability to communicate effectively with staff and patients
• Able to analyse complex information and present information effectively to a range of audiences
• Knowledge of Local and National health agendas
• Ability to build constructive relationships and networks with a wide range of stakeholders both internal and external
• Professional approach consistent with regulatory body expectations
• Strong desire to uphold clinical standards, organisational values and deliver best practice
• Able to support and guide non-clinical colleagues to understand and engage with challenging conversations
• Excellent navigation and liaison with external stakeholders in the delivery of person centred safe care

Additional Info

Apply today and help us deliver care that truly counts.

Safeguarding Commitment: ADHD360 is dedicated to safeguarding the wellbeing of children, young people and adults. All team members must follow safeguarding policies, attend required training, and act responsibly to protect those we support.