Clinical Quality Assurance Coordinator

About the Role

The Clinical Quality Assurance Coordinator performs targeted medical record reviews to monitor compliance with defined AHRQ Patient Safety Indicators (PSI), other nationally recognized quality indicators, or CMS/TJC defined core measures. The Coordinator works closely with members of various clinical departments to identify opportunities for clinical quality improvement and other special projects as identified. This position requires significant data analysis, presentation, and interpersonal skills to influence different areas of the hospital.

Responsibilities

• Communicates and collaborates with internal and external customers to ensure an integrated approach to care.
• Maintains customer rights in accordance with institutional policies by demonstrating respect for individuality and others, honoring cultural and religious differences, maintaining confidentiality, and demonstrating ethical behaviors such as honesty, fairness, and equity.
• Supports and contributes to the mission of the organization and the department.
• Utilizes educational theories and principles to foster educational development of staff.
• Utilizes principles of communication, change theory, and knowledge of current research in healthcare quality and patient safety.
• Researches methods to design and carry out processes that advance the goals and objectives of the Medical Center Performance Improvement/Patient Safety plan.
• Identifies cases for inclusion in the clinical review program through a variety of sources.
• Analyzes data, identifies opportunities for improvement, and communicates results to key stakeholders.
• Reviews identified cases to determine validity for inclusion/exclusion.
• Collects all data components for the program through the effective utilization of the hospital medical record system.
• Generates reports in the appropriate format and displays data in a readable/meaningful manner.
• Consistently demonstrates knowledge obtained during in-service education, training programs, and work effort within department goals and standards.
• Identifies potential PI/FMEA projects and assists clinical teams with data from a variety of sources within the QM Department.
• Explains and calculates FMEA scores.
• Communicates effectively with team members for upcoming meetings and prepares for those meetings ahead of time (e.g., agenda, minutes, speakers).
• Performs other duties as assigned.
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Requirements

• Associate's degree (required) or Bachelor's degree (preferred).
• Minimum 2 years of experience in a clinical setting providing direct patient care (required).
• Minimum 2 years of experience in a healthcare setting with a focus on quality and process improvement (required).

Skills

• Proficiency with computers and Microsoft Office (Outlook, Excel, PowerPoint).
• Previous experience working in a Quality Management Department in a healthcare setting (preferred).
• Understanding of how medical center departments interact with each other to support patient care and operations (preferred).
• Ability to work on multiple projects simultaneously (preferred).
• Ability to work with a variety of staff (preferred).

Schedule

Day shift