Clinical Practice Assistant: Gerontology

About the role

Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations.

Responsibilities

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.
• Prepares schedules, patient charts and other documents as needed in accordance with quality standards.
• Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.
• Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
• Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process.
• Collections copayments following standards for managing copayment processes.
• Directs patients at time of check in.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.
• Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications.
• Explains processes as needed to help patients meet their needs and insurance requirements.
• Verifies patient schedule to assure patient was seen and enters billing tickets into system.

Requirements

• High School diploma or GED required.
• 0-1 years related work experience required.
• Medical assisting experience required through any of the following areas: MA, CNA (or LNA), EMT, PCT certificate, Associates Degree in Medical Assisting. Current or former nursing or medical student who has completed at least one clinical rotation.
• Successful completion of BIDMC in-house competency program in 2019.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Qualifications

• Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 – 60 years, Elderly: 60 +.

Competencies

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job

Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

Pay Range

$21.00 – $28.26