Clinical Pharmacy Care Coordinator

Patient Scheduling & Outreach

• Maintain and update the patient pool for the Clinical Pharmacist Program.
• Call patients for appointment reminders and reschedule missed or canceled appointments.
• Contact patients referred by primary care providers to facilitate enrollment into pharmacist-led protocols (hypertension, diabetes, asthma/COPD, smoking cessation, weight management, and medication therapy management (MTM)).
• Schedule patients in accordance with established clinic workflows and EMR protocols.

Communication & Coordination

• Serve as a liaison between patients, the clinical pharmacist, and primary care providers to ensure smooth scheduling and follow-up.
• Document outreach attempts, patient responses, and scheduling outcomes in the EMR or designated tracking system.
• Provide the pharmacist with weekly updates on outreach outcomes, patient enrollment status, and scheduling challenges.

Program Support

• Maintain organized tracking lists for referrals, appointments, and patient follow-up.
• Ensure appointment slots for the clinical pharmacist are efficiently utilized.
• Support quality improvement efforts by identifying barriers to patient engagement (e.g., transportation issues, language needs).
• Aid in the development and distribution of patient-facing communications (letters, texts, or calls) related to program participation.

Compliance & Professionalism

• Adhere to all HIPAA and confidentiality standards when handling patient information.
• Maintain professional communication with patients, providers, and team members.
• Participate in staff meetings, trainings, and performance reviews to support program development and quality standards.