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Jobs · Pennsylvania

Clinical Patient Engagement Manager (33080)

PANTHERx Rare Pharmacy · Robinson, PA · 1 mo ago
Part-time

PANTHERx is the nation’s largest rare disease pharmacy, putting the patient experience at the top of everything we do. We seek team members who are inspired and compassionate problem solvers, produce high-quality work, thrive in the ever-changing environment of modern medicine, and are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, employees are the driving force behind our mission to provide uncompromising quality every day. We cultivate talent and encourage growth, allowing associates to explore their interests and expand their careers.

Location: Pittsburgh, PA (Hybrid)
Classification: Exempt
Status: Full-time
Reports to: Senior Manager, Clinical Patient Engagement

About the role

The Clinical Patient Engagement Manager will lead the development and management of clinical content and programs aimed at driving adherence and improving outcomes across targeted specialty disease states. This role oversees the clinical training structure to ensure pharmacists assigned to RxARECARE programs are prepared to serve as rare disease experts in patient interactions.

Responsibilities

  • Oversees existing clinical programs for assigned RxARECARE programs by supporting internal and external stakeholders to drive optimal patient outcomes.
  • Leads the design and development of new clinical programs, including execution of project plans, to deliver value for existing programs.
  • Conducts monthly clinical call quality reviews for all pharmacists assigned to programs, scores calls, and provides structured feedback.
  • Creates and maintains competency assessments for pharmacists and delivers targeted remedial training to ensure rare disease expertise.
  • Performs 1–2 live CE sessions annually focused on clinical professional development.
  • Leads internal journal clubs with clinicians assigned to their teams to foster continuous learning and clinical excellence.
  • Maintains a robust clinical library for their assigned rare programs.
  • Actively participates in Clinical Oversight to assess the impact of clinical program design for assigned RxARECARE programs.
  • Prepares materials and presentations to update, educate, and influence stakeholders across the organization.
  • Independently manages multiple work streams and deliverables across RxARECARE programs to support project and organizational goals.
  • Serves as the clinical pharmacy subject matter expert for assigned RxARECARE teams, answering questions for team members, patients, physicians, and partners.
  • Contributes to a collaborative, positive team environment.
  • Adheres to current accreditation standards, workplace policies, and procedures.
  • Precepts students and interns.

Requirements

  • Doctor of Pharmacy or Bachelor of Pharmacy from an ACPE-accredited institution.
  • Minimum of three (3) years as a practicing, licensed pharmacist or completion of a pharmacy postgraduate residency (PGY-1) or fellowship.
  • Active, unrestricted pharmacist license in the United States or U.S. territories.
  • High level of independent judgment, individual initiative, and time management skills.
  • Ability to communicate effectively in a clear, logical, and consistent manner.
  • Capable of understanding and extrapolating information from primary literature.
  • Highest level of attention to detail and ability to manage multiple projects simultaneously.

Preferred Qualifications

  • Deep clinical knowledge base and basic understanding of specialty pharmacy workflow.
  • Advanced certification (e.g., BCPS, CSP) or completion of a pharmacy postgraduate residency (PGY-1) or fellowship.
  • Experience developing, managing, and executing clinical programs.
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, Teams).

Work Environment

This position operates in a home or professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. Frequently required to sit, stand, walk, use hands and fingers to handle or feel, and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with data. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Benefits

  • Hybrid, remote, and flexible on-site work schedules based on position.
  • Medical, dental, and vision coverage.
  • Health savings and flexible spending accounts.
  • 401K with employer matching.
  • Employer-paid life insurance and short/long-term disability coverage.
  • Employee Assistance Program.
  • Generous paid time off for full-time employees; limited paid time off for part-time employees.
  • Paid holidays.

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