Clinical Engagement Program Manager

About the role

This position is crucial in engaging and leading diverse multidisciplinary teams to drive transformational change. It demands focused utilization of clinical and operational expertise, managing integrative processes, and strong leadership. The Clinical Engagement Project Manager collaborates with executives and senior clinical and operational leaders to drive best practices that deliver high-impact and safe patient care for the entire care team, achieving high-quality outcomes.

Brown University Health employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence, as these values guide everyday actions with patients, customers, and one another. Employees are also expected to demonstrate core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Co-leads enterprise-wide annual and long-term nursing initiatives to identify and establish strategic clinical opportunities.
• Devises and executes processes geared toward delivering highly effective care and safeguarding patient safety.
• Collaborates with nursing clinical and operational leaders to solve complex problems facing clinical care.
• Leads enterprise teams with system, facility, nursing leadership, and front-line nurses to develop action planning for driving clinical and operational performance enhancements.
• Utilizes data and analytics to establish system-level nursing clinical and operational process improvement to deliver best care practices.
• Fosters a culture of change to promote a highly reliable organization.
• Ensures an evidence-based clinical approach, striving to improve clinical objectives while seamlessly integrating into clinical operations.
• Leads successful execution of clinical initiatives across various operating entities and disciplines, ensuring differences of scale and scope across nursing.
• Governs the utilization of established nursing clinical practices, policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
• Monitors process and outcome metrics to ensure quality outcomes align with industry standards for patient care.
• Manages system-wide resources and strategically prioritizes the efforts of Brown University Health’s nursing clinical practices.
• Leads the entire project lifecycle of clinical and operational process improvement teams, employing the methodology of define, design, and implementation.
• Ensures compliance with regulatory and accrediting body requirements while overseeing improvement phases for nursing clinical practices, policies, and clinical decision-making tools within the electronic health record.
• Inspires collective purpose, supporting key nursing clinical and operational initiatives, both individually and in a group setting.
• Articulates new possibilities and fosters engagement through direct, positive, and meaningful conversations.
• Resolves disputes and crafts agreements perceived as mutually beneficial to all parties involved.
• Customizes strategies, adapting processes, behavior, and substance to facilitate mutually beneficial outcomes.
• Performs other duties as assigned.

Requirements

• Master’s degree in business administration, healthcare administration, or a related field.
• Five years of process improvement experience in a clinical setting.
• Three years of leadership experience.
• Strong clinical/science background, typically demonstrated with five to seven years of experience in a progressively responsible capacity or an equivalent combination of relevant education, business, technical, and healthcare experience.
• High tolerance for ambiguity and ability to manage and facilitate large-scale, high-profile projects in a complex and fast-paced healthcare setting.
• Demonstrated ability to identify and resolve complex problems through innovative solutions.
• Excellent oral and written communication skills, as well as team-building skills, to lead, influence, and motivate others at all levels in the organization.

Provides functional guidance to others who may be assigned on a project basis.

Pay

$95,264.00 - $157,206.40

Schedule

• Monday through Friday, 8:00 AM to 5:00 PM
• Daily hours: 8 hours