Clinical Operations Supervisor, Anesthesia, Full Time, First Shift

About the Role

UC Health is hiring a Full Time Clinical Operations Supervisor for the Anesthesia unit for the First Shift at the UC Medical Center. The Clinical Operations Supervisor assists with the day-to-day management of the administrative and clinical functions in the clinical sites to provide excellent patient/customer service at all applicable sites.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from world-renowned clinicians and care teams. Experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care not available anywhere else in Greater Cincinnati.

UC Medical Center is home to medical breakthroughs—physician experts conduct basic, translational, and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. The medical center houses Greater Cincinnati’s only Level I adult trauma center, which includes the right mix of specialists and medical resources available at a moment’s notice for a wide variety of the most complex medical conditions and injuries.

Responsibilities

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring adequate service levels to physicians and patients.
• Manages the daily clinical operations in the practice site including management of patient flow, assessing supply needs, and anticipates/resolves problems that interfere with patient care.
• Performs routine operational efficiency and financial analysis for their unit.
• Maintains excellent relations with physicians practicing in the clinical area.
• Anticipates and addresses physician needs for equipment, supplies, and support.
• Triages patient complaints or concerns and follows through to resolution.
• Works with physicians and staff to ensure high-quality care for patients.
• Manages the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Carries out coordination of patient customer relations function.
• Supports in resolving disputes among patients, clinic staff, and physicians.

Requirements

• High School Diploma or GED required.
• Minimum of three to five years of experience preferred.
• Certification as an Anesthesia Technician is preferred.

Skills

• Excellent written and verbal communication skills.
• Ability to communicate clearly with patients of all education levels.
• Strong line management, interpersonal skills, and the ability to work with a variety of people.
• Computer, telephone, and fax machine utilization skills.
• Proven track record leading a successful team.
• Ability to react calmly and effectively in emergency situations.
• Ability to work without close supervision and to set own priorities.
• Ability to manage multiple tasks and successfully meet deadlines.

Benefits

• 401K
• Medical, Dental, and Vision insurance
• Employee-paid long-term and short-term disability

Location

Cincinnati, OH, United States

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE, and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center.

Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. UC Health is proud to have the best and brightest teams and clinicians collaborating toward the common purpose: to advance healing and reduce suffering. As the region's adult academic health system, UC Health strives for innovation and provides world-class care for the community and patients from all over the world.