Clinical Operations Coordinator (RN), PSN Hub

Responsibilities

• Coordinates incoming patient transfer, consult, and tele-care requests from referring providers and external facilities
• Gathers and documents patient clinical information to support triage, routing, and placement decisions
• Applies clinical judgment to assist in determining appropriate level of care and service line
• Facilitates communication between referring providers, receiving physicians, and operational teams to support timely decision-making
• Supports coordination of patient transfers, including prioritization based on clinical urgency and operational factors
• Facilitates tele-care encounters, including initiation, provider connection, and documentation
• Documents all interactions and patient information accurately in designated systems (e.g., EPIC, PACS, Smart Web, Teams, and related platforms)
• Maintains ongoing communication with internal and external stakeholders to ensure continuity and follow-through of patient access workflows
• Monitors patient status and communicates updates or escalation needs to appropriate teams as required
• Collaborates with capacity management, hospital operations, and service line leadership to support patient flow and throughput
• Participates in data tracking and reporting activities related to transfer, consult, and tele-care workflows
• Provides support for process improvement initiatives and workflow optimization within the PSN Hub
• Affords support for onboarding, training, and support of team members as assigned

Requirements

• Minimum 3–5 years of clinical experience in an acute care setting (e.g., ICU, ED, or equivalent)
• Bachelor of Science in Nursing (BSN)
• Licenses Required: Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire. Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Additional license requirements as determined by the hiring department.

Qualifications

• Strong clinical assessment and triage skills in high-acuity or fast-paced environments
• Effective verbal and written communication skills with providers and interdisciplinary teams
• Knowledge of clinical documentation standards, privacy regulations (HIPAA), and patient confidentiality practices
• Proficiency in electronic systems and platforms used to support patient coordination (e.g., EPIC, PACS, Teams)
• Strong organizational skills and attention to detail
• Ability to collaborate across departments and work effectively within a team environment