Clinical Office Specialist III (COS III) - Multiple Openings

Essential Job Responsibilities

• Receive phone calls and respond to patient concerns.
• Obtain prior authorizations for prescriptions and procedures.
• Schedule follow-up appointments for physician.
• Assist with other office duties as needed.
• Room patients, perform vital signs and obtain patient medical histories.
• Stocking/cleaning exam rooms and office.
• Perform injections
• Phlebotomy work
• Other duties approved by supervisor

Requirements

• C.N.A certification or Basic EMT certification and Phlebotomy certification and Injection certification required
• One or more years health care experience preferred

Knowledge Performance Requirements

• Understand prior authorizations and the referral process.
• Understand templates that pertain to information received from the patient and be able to create an appointment in NextGen with appropriate protocols.
• Complete credentialing test yearly.

Skills

• Good communication skills.
• Understand and perform blood pressure measurements and vital signs.

Abilities

• Able to work in stressful situations.
• Able to prioritize patients and needs of office.
• Good organization skills including able to maintain office flow.
• Develop and maintain effective working relationships with co-workers and Providers.

Equipment

• Operate standard medical exam/office equipment, which may include computerized health information management system for medical records, blood pressure machine, scales, etc.

Work Environment

• Combination of medical office and exam/procedure room settings.
• Well-lighted, well-ventilated, adequate space.

Mental/Physical Requirements

• Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc.
• Must be able to lift up to 30 pounds of supplies.
• Occasional stress from dealing with many staff and patients.