Clinical Office Assistant

Job Type: Regular | Scheduled Hours: 32

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

About the Role

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for our Radiology department located within the Ft Thomas Hospital.

This position serves as a multi-functional front office role responsible for customer service, patient registration, scheduling, insurance verification, and administrative support within a healthcare setting. The associate provides exceptional service to patients, visitors, providers, and staff through in-person, phone, and email communication while managing registration, insurance collection, authorizations, pre-certifications, and payment processing.

Schedule

Monday–Thursday, 11:00 AM–7:30 PM, every 4th Saturday, no holidays

Responsibilities

• Coordinate patient information and assist with scheduling and clerical tasks
• Answer and route calls, and manage in-person, phone, and email communication
• Maintain medical records through scanning and EMR documentation
• Support daily office operations, ensuring accurate documentation and regulatory compliance
• Resolve patient concerns while providing quality patient care

Requirements

• High school graduate or GED
• 1 year of experience in an office front desk role, healthcare registration, scheduling, or other patient-facing healthcare positions
• Knowledge of medical terminology
• Computer fluency/literacy
• Strong communication skills (verbal and written)
• Ability to maintain patient confidentiality
• Strong organizational and prioritization skills
• Ability to multitask in a fast-paced environment

FLSA Status: Non-Exempt