Clinical Nursing Coordinator

PRIMARY DUTIES AND RESPONSIBILITIES

• Ability to work in a call center environment, utilizing computer equipment, hardware, and software, to successfully execute all job responsibilities
• Executes assigned responsibilities as agreed upon by the manufacturer client and company leadership
• Educates patients, physicians, and families on prescribed, FDA approved therapies, according to manufacturer client needs and requirements
• Utilizes reviewed and approved call guides and other client approved resources for communicating key messaging to patients
• Provides HIPAA compliant feedback and analysis to the manufacturer client as contractually required
• Adheres to and is compliant with mandatory HIPAA requirements
• Adheres to all company policies and procedures
• Effectively communicates with patient, family, provider, manufacturer, and team members

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Active RN or LPN licenses must be free of disciplinary actions and/or restrictions
• Minimum of 2 + years nursing experience
• Bachelor’s degree preferred; Associate’s degree commensurate with experience
• Prior call center or telehealth nursing experience preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

• Knowledge and familiarity with call center and telehealth processes
• Knowledge of biologic therapies, specialty pharmacy, and managed care processes
• Proficient in Technology: Microsoft Office – particularly Word and Excel, Zoom, MS Teams, WebEx, Salesforce, Telephone systems)
• Excellent interpersonal skills – demonstrates initiative, problem-solving skills, acts as a team player
• Excellent oral and written communication skills
• Excellent organizational skills – ability to prioritize and adjust to shifting priorities
• Excellent judgment/ decision making skills
• Caregiving and patient-focused
• Ability to sit for extended periods of time
• Ability to connect to the internet from remote location, as needed
• Ability to perform all work duties from remote location, as needed
• Willingness to work multiple US time zones as needed
• Ability to travel for national training meetings approximately 15%
• Ability to work independently as well as with a team
• Ability to work flexible hours, as needed
• Ability to perform other program and company priorities, as needed

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

SCHEDULE

• Must be flexible on schedule and hours
• Travel is required (15% travel)