Clinical Nurse Manager (3893)

About the Role

Responsible for nursing services that support the plan of care provided by Infusion Solutions. Provides leadership to ensure the nursing team runs smoothly, including personnel management, resource allocation, budgetary oversight, and patient care responsibilities. Ensures nurses develop and implement individualized plans of care in compliance with accreditation standards, federal and state regulations, reimbursement guidelines, and agency policies. Acts as Director of Clinical Services in their absence.

Responsibilities

• Performs oversight of Nursing Services to ensure compliance with organizational policies, accreditation standards, local, state, and federal regulations.
• Evaluates and optimizes inventories of supplies and equipment used in infusion nursing services.
• Ensures a healthy working environment and uses evidence-based health care practice to improve patient care and nursing strategies.
• Establishes rapport, ensures clear communication, and listens for potential problems or miscommunications.
• Demonstrates flexibility in adjusting staffing and patient care decisions in response to changing needs.
• Focuses on quality, patient safety, and patient satisfaction.
• Manages nurses by providing performance feedback, motivating and empowering staff, and developing new employee orientation.
• Develops and maintains relationships with healthcare providers, payers, and other stakeholders to drive business growth.
• Manages the nursing team budget, including labor, supply costs, and capital expenses, ensuring operation within financial targets.
• Utilizes data analytics to measure and improve performance in patient satisfaction, treatment plan adherence, inventory management, staff productivity, and revenue.
• Collaborates with other departments to ensure seamless delivery of care and effective service.
• Stays current with developments in home infusion pharmacy services and nursing practices to continuously improve services.
• Manages productivity, recruitment, and retention of the nursing team.
• Establishes and maintains clinical competencies of infusion nurses.
• Provides oversight of clinical liaison RN functions.
• Participates in mandated activities, including in-services, UR/PI committee meetings, and staff meetings.
• Adheres to all agency, payroll, billing, and documentation policies and procedures.
• Completes a minimum of 10 hours of training annually, with documentation available to the Department of Health.
• Evaluates services provided by contractors.
• Provides direct patient care as needed.
• Performs other duties as assigned.

Supervisory Responsibilities

• Directly supervises infusion nursing staff, including Registered Nurses, CNAs, and Schedulers.
• Responsible for hiring, onboarding, training, scheduling, performance management, coaching, and disciplinary actions.
• Provides ongoing mentorship and professional development to ensure clinical excellence and staff engagement.
• Conducts regular performance evaluations and competency assessments.
• Oversees staffing levels and workload distribution to ensure safe, efficient, and high-quality patient care.
• Acts as a resource and escalation point for clinical and operational concerns.
• May assume leadership responsibilities for additional clinical support staff as needed.

Requirements

• Current, active Registered Nurse (RN) license in the state of Washington in good standing.
• Minimum of 3–5 years of clinical nursing experience, with at least 1–2 years in a leadership or supervisory role.
• Experience in infusion therapy, home infusion, ambulatory infusion, or a related specialty.
• Demonstrated knowledge of state and federal healthcare regulations, accreditation standards (e.g., ACHC, Joint Commission), and reimbursement practices.
• Current Basic Life Support (BLS) certification; Advanced Cardiac Life Support (ACLS) preferred if applicable to patient population.
• Experience with electronic medical records (EMR) systems and healthcare technology platforms.

Preferred Qualifications

• Master of Science in Nursing (MSN), Healthcare Administration, or related field, or Bachelor of Science in Nursing (BSN).
• Prior experience in home infusion pharmacy or specialty infusion services.
• Certification in infusion nursing (CRNI®) or nurse leadership/management certification.
• Experience with budget management, workforce planning, and performance analytics.
• Bilingual or multilingual skills to support diverse patient populations.

Skills

• Strong leadership presence, fostering accountability, collaboration, professionalism, and continuous improvement.
• Excellent communication and interpersonal skills to build relationships with patients, providers, payers, and stakeholders.
• Advanced knowledge of infusion therapy practices, patient care standards, and regulatory requirements.
• Strong analytical skills to use data for decision-making and performance improvement.
• Ability to coach, mentor, and develop staff for high performance and professional growth.
• Understanding of workflow efficiency, staffing models, and budgetary considerations.
• Ability to respond effectively to changing priorities and healthcare environments.

Physical Demands

This position requires frequent communication, standing, walking, and sitting, as well as the use of hands for typing, documentation, and handling clinical materials. The role may involve occasional lifting, carrying, pushing, or pulling of items up to 50 pounds. Visual acuity and hearing ability are required for computer-based work, clinical documentation review, and effective communication. Occasional bending, reaching, and movement within clinical and office settings may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions without compromising patient care.

Work Environment

This position primarily operates in a clinical office and infusion suite environment, with occasional presence in patient care areas and potential travel to other sites, partner facilities, and patient homes. The environment may include exposure to typical healthcare conditions, such as contact with patients, medical equipment, and occasionally hazardous materials. Work may involve moderate noise levels and frequent interruptions in a fast-paced setting. Occasional exposure to outdoor weather conditions may occur when traveling between locations.

Additional Eligibility Requirements

• Must pass a pre-employment background check and drug screen per company policy and applicable state law.
• Must maintain required immunizations per accreditation standards and company policy.
• Must provide proof of eligibility to work in the U.S.
• Must comply with company policies, codes of conduct, and required training.
• Must hold required licenses or certifications, if applicable.
• Must be available for required shifts or travel, if applicable.