Clinical Navigator Social Work

Responsibilities

• Support and facilitate relationships and communication with patients seeking emergency department care for primary care services.
• Link patients with a primary care physician and the appropriate community resources.
• Address barriers to accessing primary care to ensure appropriate level of care is received.
• Improve compliance with preventive care and chronic care.
• Support patient’s self-management skills for underlying health issues.
• Reduce preventable emergency department visits and/or potential hospital admissions.

Requirements

• Master of Social Work (MSW) from a school accredited by the Council on Social Work Education OR Bachelor of Social Work (BSW) with a Master's Degree in Healthcare or other related program.
• Current NYS Master of Social Work license (LMSW) or current NYS Clinical Social Work license (LCSW) preferred.
• Two (2) years of healthcare/community health/social services/human services experience.
• Five (5) years of social work experience required if BSW.
• Prior telephonic support and electronic medical record experience preferred.

Knowledge, Skill and Ability

• Strong customer service skills, and ability to quickly establish a rapport with the patient.
• Strong written, verbal and interpersonal communication skills.
• Working relationship/knowledge of health issues/barriers and the Program's service area.
• Ability to work and develop a positive rapport with patients, their families, personnel, and other agencies.
• Ability to effectively relate to patient's and life situations in a professional, supportive manner.
• Ability to facilitate linkages to appropriate community based organizations, primary care providers, programs, and services as needed by the patient.
• Computer skills, data entry experience, EMR experience preferred; willingness to learn new software applications.
• Ability to work independently.
• Ability to discern issues that need to be escalated to management.
• Accountable and results oriented.
• Able to follow protocols and adhere standard workflows while managing competing priorities simultaneously.
• Detail oriented.
• Integrity and respect for others.
• Possess active listening skills and teaching abilities.
• Demonstrate commitment to working within the team of health professionals, accepting and considering all points of view.
• Ability to collect and report data accurately.
• Demonstrates Catholic health values and expected behaviors in daily interactions.
• Ability to drive and travel to multiple sites.