Clinical Manager, Specialty Departments

Job Description

The Clinical Manager plays a vital leadership role, serving as a positive role model for staff while overseeing all aspects of daily clinical operations. Working closely with the associated Medical Director and Hospital Director, this position ensures that departmental standards are consistently met and organizational goals are achieved.

Responsibilities

• Serve as a positive role model and mentor for employees.
• Hold regular one-on-ones with supervisors and staff; track and document performance.
• Oversee annual performance appraisals, raises, and disciplinary actions in partnership with leadership/HR.
• Facilitate departmental, leadership, and managerial meetings.
• Create and manage staff schedules, ensuring adequate coverage and workflow efficiency.
• Approve timesheets, PTO, and process payroll.
• Address attendance/punctuality concerns and arrange coverage for absences.
• Support recruiting: post jobs, interview candidates, oversee working interviews, extend offers, and coordinate onboarding/offboarding.
• Review and update protocols, training manuals, and job descriptions.
• Collaborate with managers and education teams to deliver consistent training programs.
• Address client concerns, de-escalating when possible or escalating as needed.
• Gather real-time feedback from doctors on workflows and patient care.
• Maintain accurate employee records, forms, and documentation.
• Track departmental goals, common errors, and KPIs to drive process improvements.

Qualifications

• Associate's degree (A. A.) in animal technology or Bachelor’s preferred along with current technical certification (RVT, CVT, LVT, CVA).
• Relevant experience or equivalent combination of education and experience will be considered.
• At least 5 years of experience working in veterinary clinical role.
• At least 2 years of full-time work experience in a leadership role (lead, supervisor, manager).
• Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
• Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.