Clinical Manager - Mobile Crisis - Phoenix

About the role

This individual will be part of one of the most innovative and effective crisis systems in the nation. They will oversee a team of mobile crisis specialists and support them in their efforts to drive clinical and patient care excellence.

Responsibilities

• Oversee a team of mobile crisis specialists
• Contribute to the whole company as part of the Terros Health Management Team
• Evaluate the effectiveness and efficiency of crisis teams to identify ways to improve clinical services, patient care and stakeholder value
• Develop staff to provide excellent customer service, interventions, documentation skills and problem solving ability
• Provide documented clinical and administrative supervision to crisis specialists according to departmental and OBHL requirements
• Participate in the Crisis Department on-call rotation

Requirements

• AZ License: LCSW, LPC, LMSW, or LAC in Good Standing
• Maintain professional license
• Foster a positive relationship with the CRN as evidenced by bringing new and current staff to observe the CRN Phone operations
• Conduct clinical supervision per ADHS and agency requirements and maintain a supervision log that tracks supervision hours
• Conduct timely corrective counseling and maintain the Corrective Counseling Logs
• Ensure staff compliance with agency/department policies and procedures
• Ensure that staff performance appraisals (6/12 months) are completed on or before due dates and includes relevant information for the period

Qualifications

• Experience in crisis management and clinical supervision
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of state regulations and best practices in mental health and substance abuse treatment

Skills

• Data analysis and evaluation
• Customer service and intervention skills
• Documentation and administrative oversight
• Team leadership and mentoring

Benefits

• Multiple medical and dental plans
• 401(k) with a company match
• Interest-free medical line of credit
• Financial education and support
• Wellness program
• Pet insurance
• Group life and disability insurance
• Employee Assistance Program
• Tuition discounts
• Employee perks and discounts
• Gym memberships
• Car rentals
• Movies and more

Pay

• $4160 annually additional shift differential for weekends and nights
• Bilingual pay differential available for certain languages including Spanish

Schedule

• Full-time employment (40 hours)
• Sunday - Wednesday, 9am to 7pm or 10am to 8pm
• Flexibility in schedule needed
• One day on-call (Sunday 8am to 8am)