Clinical Manager Ambulatory RN for Internal Medicine

Responsibilities

• Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment
• Understands and values differences in others’ race, gender, nationality, and age—modifies interactions as needed to accommodate diverse needs of patients and families
• Manages team and individual performance in alignment with Penn Medicine's vision of service excellence
• Leverages knowledge for competitive advantage and developing team members through application of Penn Medicine research, continuous improvement, performance management, and competency
• Oversee clinical operations in the practice: Budgeting/billing practices (where applicable)
• Manages and oversees schedules, pay practices, time card review and approval
• Clinical project management
• Strategic and operational planning
• Quality safety and continuous improvement initiatives, and Penn Safety Net Management
• Regulatory compliance (TJC, CMS, DOH, OSHA)
• Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow-up
• Provides oversight to the team as it relates to the seamless delivery of great quality care and great service using effective processes and tools
• Communication: Fosters an environment where proactive communication and problem-solving are expected. Establishes communication expectations that enable high performance of team and individuals
• Change Management: Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events. Implements change management strategy within the practice in alignment with entity/Penn Medicine objectives. Communication plans are effectively implemented. Ensure appropriate follow-up of major clinical/practice issues. Manage routine and crisis communications through the practice/community as they arise. Demonstrate recognition of the systemic impact of employee communication and/or policy changes and solicit proactive feedback before implementation

Qualifications

• Basic Cardiac Life Support (Required)
• Registered Nurse - PA (Required)
• ACLS or PALS (Required)

Education or Equivalent Experience

• Bachelor of Arts or Science (Required)
• Education Specialization: Nursing
• And 5+ years Total clinical experience including RN and prior leadership experience.