Clinical Liaison | Sales & Marketing | VNA Kansas City Hospice

About the role

Midland Care Connection is a not-for-profit, community-based organization in Topeka, Kansas, dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and they serve people across multiple counties in northeast Kansas.

Responsibilities

• Serves as a link between the organization and healthcare providers, patients, and families by promoting VNA's services and helping eligible patients access care
• Builds and maintains relationships with referral sources such as hospitals, clinics, nursing facilities, and care coordinators
• Educates referral sources about hospice, home health, and other supportive services
• Assists with referrals and supports parts of the admissions process
• Helps ensure smooth transitions of care, often meeting with patients and families to explain services and answer questions
• Participates in community outreach and educational efforts
• Represents VNA at events and tracks referral activity
• Maintains professionalism, confidentiality, and alignment with the organization's mission

Qualifications

Required:

• Clinical background (such as RN, LPN, social work, or related healthcare experience)
• Knowledge of hospice, home health, palliative care, or community-based healthcare services
• Strong communication and interpersonal skills, with the ability to speak comfortably with providers, patients, and families
• Ability to build and maintain professional relationships with referral sources
• Organizational skills and attention to detail for managing referrals and documentation
• Valid driver's license and ability to travel locally to hospitals, clinics, and community sites
• Commitment to confidentiality and HIPAA compliance

Preferred:

• Previous experience in healthcare marketing, outreach, admissions, or care coordination
• Familiarity with discharge planning processes in hospitals or skilled nursing facilities
• Experience working with end-of-life care or seriously ill populations
• Knowledge of Medicare, Medicaid, and hospice eligibility criteria
• Strong presentation and community education skills
• Experience using electronic medical records (EMR) or referral tracking systems

Benefits

• Health insurance options for employees and dependents
• Dental, vision, and prescription drug plans
• Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
• Paid Time Off (PTO), Personal and Taking Care of You Days
• Holiday pay (six holidays per year)
• 403(b) ERISA Retirement Plan, match provided
• Free group life and AD&D insurance of $20,000
• On-site education center to provide professional development and CEU credits
• Free Employee Assistance Program (EAP) for employees and dependents
• Paid monthly volunteer time at non-profit organizations
• Uniform Allowance Program