Clinical Liaison LPN/MA

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only if posting has real specific content. The posting includes: General Purpose of the Job (could be About the role). Essential Duties & Responsibilities (Responsibilities). Qualifications & Experience (Qualifications). Education and/or Experience (maybe part of Qualifications). Necessary Skills & Abilities (Skills). Physical Demands (maybe not a standard heading; we could omit or treat as part of Skills? Not required headings list includes Benefits, Pay, Schedule - none present, so we omit those. Also Travel and Work Environment maybe not needed; we could include as part of Responsibilities or separate? The instruction: include a section ONLY when posting has real, specific content for it. We have content for Travel and Work Environment, but they are not in the list of allowed headings. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must use those headings only. So we need to map content to those headings. Travel and Work Environment could be omitted or maybe included under Responsibilities? Probably better to omit if not matching allowed headings. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, not exclusive? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those headings. We'll include sections: About the role (General Purpose), Responsibilities (Essential Duties & Responsibilities), Qualifications (Qualifications & Experience + Education/Experience), Skills (Necessary Skills & Abilities). Possibly Requirements could be separate but we have Qualifications & Experience; maybe Requirements is same as Qualifications. We'll not duplicate. We'll include Requirements maybe as same as Qualifications? Better to have Qualifications and Requirements separate? The posting has "Qualifications & Experience" and "Education and/or Experience". Could treat Qualifications as Requirements? But we need to avoid filler. Let's create sections: About the role, Responsibilities, Qualifications, Skills. Omit Requirements as it's covered. Ensure we use

• for lists. We'll need to extract duties into list items. Also skills list. We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting within those sections. Let's parse content: General Purpose of the Job paragraph: "The Clinical Liaison serves as a dedicated point of contact between Long Island Select Healthcare group home agencies or individuals supporting individuals with intellectual and developmental disabilities (IDD). This role ensures seamless access to care through real-time communication, proactive outreach, and comprehensive coordination of both clinical and non-clinical services. The Clinical Liaison is responsible for facilitating patient access, supporting adherence to care, coordinating services, and improving engagement and retention in care. This position plays a critical role in bridging communication gaps, improving outcomes, and enhancing the overall patient and caregiver experience." We'll put that in

  under About the role. Essential Duties & Responsibilities: multiple sub-sections with bullet-like sentences. We'll convert each duty into

• . Need to keep the detail. Let's list duties: - Serve as the primary clinical contact for group home staff, providing immediate email chat, and phone access with timely response to requests and inquiries. - Establish and maintain routine touchpoints with assigned group homes to proactively address needs. - Triage incoming clinical and administrative concerns and route appropriately when needed. - Navigate the organization’s Electronic Health Record (EHR) and scheduling systems to: - Schedule appointments and follow-ups - Coordinate referrals and specialty care - Assist with prior authorizations (PAs) - Process medication refill requests - Communicate with providers and ensure ongoing patient support - Ensure continuity of care across providers and settings - Address basic clinical inquiries within scope (LPN/MA level) and escalate appropriately. - Support adherence to treatment plans, medications, and provider recommendations. - Actively engage and retain Health Home enrollees in care. - Conduct outreach to: - Re-engage patients who are disengaged from care - Educate and enroll eligible individuals into Health Home services - Coordinate transitions from inpatient or emergency settings to home or other care environment. - Schedule timely follow-up appointments post-discharge. - Ensure patients remain connected to care and avoid preventable readmissions. - Serve as a patient advocate, ensuring needs are addressed across clinical and community systems. - Provide individual and family support, including education and guidance. - Act as liaison between patients, families, group homes, and community agencies. - Support individuals living in group home and community settings with IDD. - Collaborate with interdisciplinary teams to address complex, medical, behavioral, and social needs. We'll need to embed nested lists for sub-items? The instruction: Use
  • for any list of duties/requirements/benefits. Could have nested lists. We'll keep top-level
    for duties, and for sub-items we can also use
    • inside. Qualifications & Experience: includes paragraph: "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." Then Education and/or Experience: bullet-ish list: - Certification as a Licensed Practical Nurse (LPN) or Medical Assistant (MA) required. - Strong knowledge of coordination, referrals, and healthcare systems. - Excellent communication and organizational skills. - Ability to multitask and manage high-volume communication efficiently. - Experience navigating EHR systems – Experience with eClinicalWorks preferred. - Preferred experience working with individuals with IDD and/or in group home settings. - Bilingual preferred. We'll put these as
    • under Qualifications. Necessary Skills & Abilities: includes Language Skills, Mathematical Skills, Reasoning Ability, Computer Skills, Certificates, Licenses, Registrations, Other Skills and Abilities. We need to capture all details. Language Skills: - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports and correspondence. - Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills: - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. - Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: - To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software – eClinicalWorks a plus). Certificates, Licenses, Registrations: - Clean valid NYS Driver's license. Other Skills and Abilities: - Interpersonal skills, organization & planning, problem solving, conflict resolution ability, assertiveness, strong teamwork & networking skills, ability to carry out job duties independently in the community. - In addition, attendance at all mandated agency management training activities. - Demonstrated ability to work effectively with culturally diverse populations. We'll put these as list items under Skills. We must not include Travel, Work Environment, Physical Demands sections as they are not in allowed headings. Could we include them under Responsibilities? Probably not; but we risk losing substantive info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we must include that info somewhere. If we omit those sections, we lose info. However, we could incorporate them under Responsibilities or Skills as appropriate. Physical Demands could be under Responsibilities? Not really. Travel could be under Responsibilities (travel between sites). Work Environment could be under Responsibilities? Might be okay to add a bullet under Responsibilities about travel and work environment. But the instruction says use
      • for any list of duties/requirements/benefits. Travel and Work Environment are not duties but could be considered part of duties (travel) and work environment (maybe not a duty). However, to preserve all info, we could add a section "Travel" but not in allowed headings; maybe we can still use

        for Travel as it's a heading, but the instruction says use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The e.g. suggests those are examples, not exclusive. It might be okay to use other headings as long as they are

        . But they said "use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." I think they expect only those headings; but they didn't forbid others. However, to be safe, we could incorporate Travel and Work Environment into Responsibilities as additional duties: "Travel between sites, patient homes, and group homes required." and "Work environment: primarily in-office based work with some field and community engagement work (group homes, patient visits, etc.); noise level usually moderate." That preserves info. Physical Demands: could be added as a duty? Not exactly duty but could be under Responsibilities? Might be odd. Could add a section "Physical Demands" but not in list. Perhaps we can add a section "Requirements" and put Physical Demands there? Requirements could include physical demands. The heading "Requirements" is allowed. So we can put Physical Demands under Requirements. That would preserve info. Thus sections: About the role, Responsibilities, Requirements (Physical Demands), Qualifications, Skills. We also have Travel and Work Environment; we can add them under Responsibilities as duties. Let's craft. We'll output HTML fragment:

        About the role

        ...

        Responsibilities

        • Serve as the primary clinical contact for group home staff, providing immediate email chat, and phone access with timely response to requests and inquiries.
        • Establish and maintain routine touchpoints with assigned group homes to proactively address needs.
        • Triage incoming clinical and administrative concerns and route appropriately when needed.
        • Navigate the organization’s Electronic Health Record (EHR) and scheduling systems to:
          • Schedule appointments and follow-ups
          • Coordinate referrals and specialty care
          • Assist with prior authorizations (PAs)
          • Process medication refill requests
          • Communicate with providers and ensure ongoing patient support
          • Ensure continuity of care across providers and settings
        • Address basic clinical inquiries within scope (LPN/MA level) and escalate appropriately.
        • Support adherence to treatment plans, medications, and provider recommendations.
        • Actively engage and retain Health Home enrollees in care.
        • Conduct outreach to:
          • Re-engage patients who are disengaged from care
          • Educate and enroll eligible individuals into Health Home services
        • Coordinate transitions from inpatient or emergency settings to home or other care environment.
        • Schedule timely follow-up appointments post-discharge.
        • Ensure patients remain connected to care and avoid preventable readmissions.
        • Serve as a patient advocate, ensuring needs are addressed across clinical and community systems.
        • Provide individual and family support, including education and guidance.
        • Act as liaison between patients, families, group homes, and community