Clinical Lead RN Medical Practice- Nephrology, Danbury, CT

Patient Care Coordination

The Clinical Lead RN works with the clinical staff, physicians and advanced practitioners to facilitate smooth daily operational flow. They optimize patient care and direct and assist the assigned staff in their daily work processes.

Responsibilities

• Patient check-in, document chief complaint, vital signs, history, capture charges for provision of ancillary services, assists with the completion of patient summaries, medication/allergy, history forms, and obtain appropriate treatment consents.
• Administer and document injections, dispense and document medications as directed by physician/provider. Label and handle labs, paps, cultures, biopsies and other specimens, prepare laboratory and imaging requisitions.
• Assist with coordination of further patient care and follow-up and carry out tasks as directed by RN and/or physician/provider. This may include communication with patient, hospital, labs, imaging centers, pharmacies, physician offices, insurance plans.
• Independently manages patient triage calls and seeks out direction from providers as needed. Assists LPN’s and MA’s with triage disposition and assures documentation is reflective of the disposition.
• Measures and monitors key performance indicators (KPIs) in conjunction with the Practice Leadership. KPIs include Growth/Financial Stability, Patient Experience, Operational Efficiency, Employee Satisfaction/Culture, Quality.
• Demonstrates clinical expertise and serves as a resource for the clinical staff.
• Maintains inventory and orders medical supplies as requested by physicians as well as follows up on all outstanding orders.
• Manages PTO requests and maintains appropriate staff and provider schedules and levels.
• Develops guidelines for prioritizing work activities, evaluates the effectiveness and modifies activities as necessary.
• Collaborates with Medical Practice Nursing Education, mentors, orients, trains, educates and supervises clinical staff to improve competency and patient satisfaction using established workflows and policies.
• Works in conjunction with Practice Manager, Medical Practice Nursing Leader and Human Resources for hiring, discipline, grievance management, performance evaluations, feedback and coaching to achieve optimal team performance.
• Monitors all clinical workflows of office, addressing inefficiency of providers and clinical staff and formulates corrective action plans to achieve KPI’s.
• Holds monthly clinical meetings with providers and staff to review clinical KPI and implement/monitor process improvement plan.
• Utilizes patient satisfaction data to create targeted improvement plans.
• Escalates issues and concerns proactively to Manager, or clinic practice Leadership, as needed.

Qualifications

• Graduate from approved nursing program
• Three (3) years nursing experience
• Prefer: Bachelor’s Degree in Nursing (BSN)
• Graduation from accredited nursing program
• Able to multitask in fast paced environment
• Valid RN License (CT or NY based on Practice Location)
• Basic Life Support (BLS)