Clinical Lead Care Manager

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the role

The Clinical Lead Care Manager (CLCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to ensure alignment on the client’s needs and care. The CLCM manages client cases, coordinates health care benefits, provides education, and facilitates member access to care in a timely and cost-effective manner. This role collaborates and communicates with the client’s caregivers, family support persons, providers, and the broader Care Team to promote wellness, recovery, independence, resilience, and member empowerment while maximizing benefits. This is a hybrid position requiring travel throughout the Sacramento County area up to 5 days per week. Candidates must reside within 25 miles of the assigned territory due to the frequency of travel.

Responsibilities

• Assess member needs in physical health, mental health, substance use disorder (SUD), oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral/linkage to community-based services and supports.
• Oversee the development of client care plans and goal settings.
• Offer services where the member resides, seeks care, or finds most accessible, including office-based, telehealth, or field-based services.
• Connect clients to other social services and supports as needed.
• Advocate on behalf of the client with health care professionals (e.g., PCP).
• Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
• Conduct outreach and engagement activities to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system.
• Evaluate client progress and update SMART goals.
• Provide mental health promotion.
• Arrange transportation (e.g., ACCESS).
• Complete all documentation, including outcome measures, within established timeframes.
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems.
• Complete monthly reporting to ensure program compliance.
• Attend training as assigned.

Requirements

• LPCC, LCSW, or LMFT license in California required.
• 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations (2+ years preferred).
• Willing and able to work Monday–Friday, 8:30 AM–5:00 PM, both in the field and remotely, with flexibility for potential evenings and weekends.
• Working knowledge of government and community resources related to social determinants of health.
• Excellent oral and written communication skills.
• Positive interpersonal skills.
• Valid driver’s license and reliable transportation.
• General computer skills and working knowledge of Google Workspace, MS Office, and the internet.
• Bilingual (English/Spanish) preferred.

Additional Information

• The hiring process may include a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
• A background check, which may include a drug test or other health screenings, will be required prior to employment.
• Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.