Lead Care Manager

About the role

This role requires frequent travel (up to 90 miles one way) and in-home visitations with clients and their families.

Responsibilities

• Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members.
• Complete a comprehensive assessment and develop a care plan for each enrolled member.
• Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate.
• Manage referrals, coordination, and follow-up to needed services and supports.
• Provide education and identify support needs for youth and their family or other caregivers.
• Provide services in person and/or via telehealth to meet each enrolled members’ care plan needs.
• Utilize crisis communication and de-escalation techniques as per Seneca's crisis response training. This may include intervening with the clients' behavioral program through physical management of the clients, if applicable.
• Engage in community outreach and identify supports and resources in the community, including building relationships with community providers.

Requirements

• Required Education/experience requirements:
• Bachelor's degree OR Associate degree or equivalent + 1 year of applicable work experience OR High school diploma/GED + 2 years of applicable work experience
• Applicable experience includes paid or unpaid work with youth, families, or in the social services field.
• At least 21 years of age.
• Driving within the community to meet with clients, attend meetings, or perform job duties at multiple locations within a specific region.
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
• Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy.
• Own vehicle and current automobile insurance.

Qualifications

• Prior case management and community-based experience preferred.
• Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources preferred.

Skills of an Ideal Candidate

• Commitment to advancing racial equity.
• Strong written and oral communication skills.
• Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks.

Skills

• Commitment to advancing racial equity.
• Strong written and oral communication skills.
• Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks.

Benefits

• Starting at $27.01 - $29.51 per hour
• Actual salary is dependent on creditable experience above the minimum qualifications for the role.
• Salary increases each year.
• Comprehensive employee benefits package, including:
• Medical, dental, vision, chiropractic, acupuncture, and fertility coverage.
• Long-term disability, family leave, and life insurance.
• 50% paid premiums for dependents.
• 403b retirement plan.
• Employer-paid Employee Assistance Plan.
• Abundant professional development, scholarship, and promotional opportunities.