Clinical Laboratory Access Representative/Part Time/ Evening Shift

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

About the role

This position is responsible for the accurate, precise, and timely logistics of laboratory specimens from both inpatient and outpatient areas. Duties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations. This role ensures the rapid movement of clinical specimens from critical, emergency, and acute care patients into the lab, supporting overall laboratory and hospital function to prevent compromised test results.

Schedule

• 20 hours/week on 2nd shift (7:30pm–11:30pm)
• Every other weekend and rotating holidays
• 8 weeks of full-time hours for training, primarily on 2nd shift with 1–2 weeks on 1st shift for EPIC FERC training

Location: Lancaster, PA

Responsibilities

• Perform patient EPIC registration solely from various forms of documentation
• Work between multiple computer applications simultaneously, including those for insurance verification
• Place laboratory orders, documenting all aspects of the specimen and order, and understand the entire test menu for proper order entry
• Ensure specimen acceptability, including patient identification, labeling, correctness of order, and registration
• Process biological lab specimens accurately according to established procedures and regulatory requirements
• Prioritize and organize work according to departmental processes, including urgent, non-urgent, and emergent situations; expedite critical specimens for emergency processing
• Sort and distribute biological lab specimens accurately and according to priority
• Operate automated specimen processing equipment
• Meet expected turnaround time for laboratory standards
• Troubleshoot clerical and specimen issues to resolution
• Facilitate lab result distribution by phone, fax, mail, and other methods
• Provide customer service to internal and external customers both in person and by telephone
• Work cross-functionally with other laboratory and clinical areas, providing support such as telephone assistance, report distribution of high-priority results, and supply dispersal
• Engage in quality measures for the laboratory to ensure quality care
• Abide by all regulatory and compliance standards of the laboratory, including those set by the College of American Pathologists, PA DOH, and TJC

Secondary Duties

• Manage departmental supplies
• Train and mentor new employees or those with less experience
• Identify opportunities and resources for professional growth and development

Requirements

• High school diploma or equivalent (GED)
• Six months of employment in a healthcare setting
• Ability to work across multiple computer applications

Skills

• Attention and Concentration: Ability to focus on specific aspects of current experience while managing multiple task demands simultaneously
• New Learning and Memory: Ability to learn new tasks quickly and effectively, understand and carry out detailed instructions, and adapt to frequent changes
• Problem Solving, Reasoning, and Creative Thinking: Ability to apply principles of reasoning and problem-solving to practical issues with limited standardization; some independent thought and planning required
• Repetitive Work: Ability to continuously perform the same type of work for extended periods according to set procedures, sequence, or pace
• Performing Under Stressful Conditions: Ability to work under pressure in emergency, critical, or high-tension situations where speed and sustained attention are essential
• Variety and Change: Ability to perform a variety of duties, shifting between tasks of different natures without loss of efficiency or composure
• Communication: Ability to exchange information clearly and concisely, present ideas, facts, and technical information
• Interpersonal Relations: Ability to maintain relationships that facilitate task accomplishment, cooperate, resolve conflicts, and demonstrate sensitivity to others' needs

Benefits

We offer a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region.