Clinical Laboratory Access Representative/Full Time/ Mid Shift

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

About the role

This position is responsible for the accurate, precise, and timely logistics of laboratory specimens from both inpatient and outpatient areas. Duties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations. This role ensures the rapid movement of clinical specimens from critical, emergency, and acute care patients into the lab, supporting overall laboratory and hospital function to prevent compromised test results.

Responsibilities

• Perform patient EPIC registration solely from various forms of documentation.
• Work between multiple computer applications simultaneously, including those for insurance verification.
• Place laboratory orders, documenting all aspects of the specimen and order, and understand the entire test menu for proper order entry.
• Ensure specimen acceptability, including patient identification, labeling, correctness of order, and registration.
• Process biological lab specimens accurately according to established procedures and regulatory requirements.
• Prioritize and organize work according to departmental processes, including urgent, non-urgent, and emergent situations; expedite critical specimens for emergency processing.
• Sort and distribute biological lab specimens accurately and according to priority.
• Operate automated specimen processing equipment.
• Meet expected turnaround time for laboratory standards.
• Troubleshoot clerical and specimen issues to resolution.
• Facilitate lab result distribution by a variety of methods such as phone, fax, and mail.
• Provide customer service to internal and external customers both in person and by telephone.
• Work cross-functionally with other laboratory and clinical areas, providing support including telephone support, report distribution of high-priority results, and supply dispersal.
• Engage in quality measures for the laboratory, ensuring quality care.
• Abide by all regulatory and compliance standards of the laboratory, including but not limited to the College of American Pathologists, PA DOH, and TJC.

Secondary Duties

• Manage departmental supplies.
• Train and mentor new employees or those with less experience.
• Identify opportunities and resources for professional growth and development.

Requirements

• High school diploma or equivalent GED.
• Six months of employment in a healthcare setting.
• Ability to work across multiple computer applications.

Skills

• Attention and Concentration: Ability to focus on certain aspects of current experience while rejecting others, and attend to more than one aspect of a situation simultaneously.
• New Learning and Memory: Ability to learn new tasks quickly and effectively, understand and carry out detailed, involved instructions, and adapt to frequent changes.
• Problem Solving, Reasoning, and Creative Thinking: Ability to think through issues or problems by combining elements from past experience or imaginative thought, apply principles of reasoning, and resolve practical problems with limited standardization.
• Repetitive Work: Ability to continuously perform the same type of work for extended periods according to set procedures, sequence, or pace.
• Performing Under Stressful Conditions: Ability to perform under stress in emergency, critical, or dangerous situations where speed and sustained attention are critical.
• Variety and Change: Ability to perform a variety of duties, often changing tasks without loss of efficiency or composure, involving differences in technologies, techniques, or environments.
• Communication: Ability to exchange information clearly and concisely, present ideas, facts, and technical information.
• Interpersonal Relations: Ability to maintain relationships that facilitate task accomplishment, cooperate and resolve conflicts, and recognize the needs of others.

Schedule

• 40 hours/week on mid shift (12:00 PM – 8:30 PM).
• Every other weekend and rotating holidays.
• 8 weeks of full-time training, which may be on 1st or 2nd shift depending on staffing.

Benefits

We offer a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region.