Clinical Laboratory Access Representative (Full Time/Day & Evening Shift)

Description

Penn Medicine is dedicated to its tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Hours

Hours: 36/hrs/wk 1000-1745 Monday through Friday. Every other weekend and rotating holidays. It requires 8 weeks at least of training full time/40 hrs per week/ 0800-1630.

Position Summary

This position is responsible for the accurate, precise, and timely logistics of laboratory specimens from both inpatient and outpatient areas. Duties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations. This position is responsible for the rapid movement of clinical specimens from critical, emergency, and acute care patients into the lab. This position relates to the overall function of the laboratory and the hospital in view of patient care so test results are not compromised.

Qualifications

• Minimum Required Qualifications:
  • High school diploma or equivalent GED.
  • Ability to work across multiple computer applications.
  • Six 6 months employment in a healthcare setting.
• Skills:
  • Attention Concentration: Focus on certain aspects of current experience and reject others.
  • New Learning and Memory: Learn and retain material quickly and effectively.
  • Problem Solving, Reasoning and Creative Thinking: Think in order to solve a problem by combining two or more elements from past experience or imaginative thought.
  • Repetitive work: Continuous performance of the same type of work for extended periods of time, according to set procedures, sequence or pace.
  • Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job.
  • Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
  • Communication: Exchange information with others clearly and concisely; present ideas, facts and technical information.
  • Interpersonal relations: Maintain relationships that facilitate task accomplishment; cooperate and resolve conflicts; recognize needs and be sensitive of others.

Responsibilities

Perform patient EPIC registration solely from various forms of documentation.
Work between multiple computer applications simultaneously including those for insurance verification.
Place laboratory orders, documenting all aspects of the specimen and order and understand entire test menu for proper order entry.
Ensure specimen acceptability including patient identification, labeling, correctness of order, and registration.
Process biological lab specimens accurately according to established procedures and regulatory requirements.
Prioritize and organize work according to departmental processes including urgent, non-urgent, and emergent situations.
Expedites critical specimens for emergency processing.
Sort and distribute biological lab specimens accurately and according to priority.
Operate automated specimen processing equipment.
Meet expected turnaround time for laboratory standards.
Troubleshoot clerical and specimen issues to resolution.
Facilitate lab result distribution by a variety of methods such as phone, fax, and mail.
Provide customer service to internal and external customers both in person and by telephone.
Work cross-functionally with other laboratory and clinical areas providing support, including but not limited to, telephone support, report distribution of high priority results, and supply dispersal.
Engage in quality measures for the laboratory ensuring quality care.
Abide by all regulatory and compliance standards of the laboratory, including but not limited to the College of American Pathologists, PA DOH and TJC.

Qualifications

• Education or Equivalent Experience: H.S. Diploma/GED (Required).