Clinical Laboratory Access Representative/Full Time/Evening Shift

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

About the role

This position is responsible for the accurate, precise, and timely logistics of laboratory specimens from both inpatient and outpatient areas. Duties include patient registration, insurance verification, lab test ordering and labeling laboratory specimens, distribution of patient reports, filing, and assisting with questions concerning Laboratory services and customer service expectations. This position is responsible for the rapid movement of clinical specimens from critical, emergency, and acute care patients into the lab. The role relates to the overall function of the laboratory and the hospital in view of patient care so test results are not compromised.

Responsibilities

• Perform patient EPIC registration solely from various forms of documentation.
• Work between multiple computer applications simultaneously, including those for insurance verification.
• Place laboratory orders, documenting all aspects of the specimen and order, and understand the entire test menu for proper order entry.
• Ensure specimen acceptability including patient identification, labeling, correctness of order, and registration.
• Process biological lab specimens accurately according to established procedures and regulatory requirements.
• Prioritize and organize work according to departmental processes, including urgent, non-urgent, and emergent situations. Expedite critical specimens for emergency processing.
• Sort and distribute biological lab specimens accurately and according to priority.
• Operate automated specimen processing equipment.
• Meet expected turnaround time for laboratory standards.
• Troubleshoot clerical and specimen issues to resolution.
• Facilitate lab result distribution by a variety of methods such as phone, fax, and mail.
• Provide customer service to internal and external customers both in person and by telephone.
• Work cross-functionally with other laboratory and clinical areas providing support, including but not limited to, telephone support, report distribution of high-priority results, and supply dispersal.
• Engage in quality measures for the laboratory ensuring quality care.
• Abide by all regulatory and compliance standards of the laboratory, including but not limited to the College of American Pathologists, PA DOH, and TJC.

The following duties are considered secondary to the primary duties listed above:

• Manage departmental supplies.
• Train and mentor new employees or those with less experience.
• Identify opportunities and resources for professional growth and development.

Requirements

• High school diploma or equivalent GED.
• Ability to work across multiple computer applications.
• Six months of employment in a healthcare setting.

Schedule

40 hours/week on 2nd shift (3:00 PM – 11:30 PM). Every other weekend and rotating holidays, plus 8 weeks of full-time training, which would most likely be on second shift except for 1 or 2 weeks of first shift due to EPIC FERC training.

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Our employee benefits programs help our employees get healthy and stay healthy.

Location

Lancaster, PA