Clinical Lab Manager

Responsibilities

• Mentor, counsel, and manage laboratory staff performance, including planning, monitoring, and appraising job performance.
• Schedule and assign staff; monitor workflow and follow up on results.
• Foster teamwork and contribute to overall team objectives.

Lab Operations & Patient Services

• Maintain competency in core laboratory functions and provide hands-on operational support as needed.
• Process specimens (e.g., phlebotomy, centrifuging, labeling) and ensure accurate data entry into the electronic health record (EHR).
• Inventory & Supply Management
• Monitor laboratory supply levels, anticipate needs, and place orders.
• Verify receipt and maintain appropriate inventory levels.

Equipment Management & Maintenance

• Establish and enforce quality standards for laboratory equipment.
• Develop and maintain procedures for operations, quality control, and troubleshooting.
• Ensure proper equipment performance, including certification, servicing, repairs, and replacement.

Quality Assurance & Process Improvement

• Oversee quality control and quality assurance programs.
• Conduct competency assessments, generate reports, and maintain compliance records.
• Identify and implement improvements to policies, procedures, and laboratory processes.
• Evaluate and implement new technologies, methods, instrumentation, and programs.

Clinical Coordination & Problem Resolution

• Collaborate with physicians, nurses, and other healthcare professionals to resolve issues.
• Use EHR systems to coordinate billing, verify insurance, confirm pricing, and ensure patient understanding prior to services.
• Ensure all laboratory activities are completed, documented, and closed out daily.
• Participate in committee meetings.

Research Support

• Assist with research studies, including specimen collection and instrument operation in accordance with study protocols.

Qualifications

• High School Diploma or Equivalent and 6+ years of relevant experience, or a Bachelor's Degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Phlebotomy Certification.
• Supervisory or lead experience in a clinical or medical laboratory setting.
• Experience with student health, outpatient, and/or ambulatory care environments.
• Working collaboratively with clinical staff and administrative teams.
• Proficiency in phlebotomy and specimen processing across multiple types.
• Experience with Electronic Health Records (EHR) and lab information systems.
• Strong knowledge of lab operations, staff scheduling, quality assurance and control, regulatory compliance standards, inventory, equipment maintenance, and vendor coordination.
• Experience with billing processes, insurance verification, and patient financial communication.
• Familiarity with laboratory operations that support research studies.
• BLS Certification.