Clinical Lab Field Service Rep

Key Responsibilities

• Develop new business opportunities by identifying leads and delivering effective sales presentations
• Build and maintain strong relationships with physicians, clinics, and key decision-makers
• Spend approximately 80% of time in the field cultivating relationships, identifying client needs, and presenting tailored solutions
• Serve as a trusted partner to clients by supporting training, troubleshooting, and issue resolution
• Collaborate closely with operations to ensure seamless service delivery
• Report client feedback, issues, and opportunities to the Program Manager, and support timely resolution
• Maintain accurate and timely records of daily sales calls, including purpose and outcomes
• Ensure compliance with company policies and effectively communicate relevant compliance standards to clients
• Manage and distribute supplies appropriately in accordance with hospital policies and client usage
• Uphold the highest standards of professionalism, integrity, and customer service in all interactions

Qualifications & Skills

• Proven sales experience, preferably in healthcare or laboratory services
• Strong understanding of target markets, competitors, and industry trends
• Excellent verbal and written communication skills
• Exceptional interpersonal and relationship-building abilities
• Strong organizational, problem-solving, and analytical skills
• Ability to adapt quickly in a fast-paced, changing environment
• Professional phone etiquette and customer service mindset
• Knowledge of medical terminology preferred
• Proficiency with computers and standard business applications

Physical Requirements

• Ability to sit, stand, and walk for extended periods (up to 8 hours per day)
• Frequent use of hands for grasping, fine manipulation, and repetitive tasks
• Ability to bend, squat, climb, push, and pull as needed
• Lift up to 10 lbs frequently and up to 35 lbs occasionally