Field Service Rep

About the role

Position Summary
Textron Systems is seeking a dedicated and adaptable Field Service Representative (FSR) with proven expertise in military ground vehicles.

Key Responsibilities

• Field Operations & Troubleshooting: Leverage comprehensive vehicle expertise to perform repairs, modifications, and complete vehicle builds directly at customer locations. Conduct advanced mechanical, electrical, and automotive system troubleshooting, repair, and preventive maintenance on complex ground combat platforms.
• Event & Lifecycle Support: Actively support ground vehicle prototype builds, engineering test events, and field retrofits. Represent Textron Systems as a technical vehicle expert at customer demonstrations, operational touchpoints, and industry trade shows.
• Cross-Functional & Customer Engagement: Serve as a primary technical interface, communicating effectively with diverse customer organizations and seamlessly collaborating with internal engineering, PM, production, and procurement teams to drive platform solutions.
• Training & Documentation: Review, validate, and update technical vehicle manuals. Conduct hands-on systems and platform training for customer operators and maintenance personnel.
• Data & Configuration Management: Generate and maintain data for Electronic Customer Service Request (ECRS) forms to track daily field operations. Review approved ECRs, DCRs, CICRs, EOs, and drawings to determine modification kit requirements and prepare associated paperwork.
• Reporting: Maintain tracking reports for warranty and modification kit control via Computerized Tracking Systems. Research data for vehicle service bulletins and assist in their drafting.

Required Qualifications

• Experience: Technical training with 1 to 5+ years of proven, hands-on experience focused specifically on military ground vehicles or heavy tactical platforms. Must have demonstrated ability to troubleshoot and repair complex electrical, mechanical, and automotive systems in a production line or field operations environment.
• Technical Skills: Deep understanding of military vehicle powertrains, suspensions, and integrated systems. Strong ability to read and interpret electrical and mechanical schematics, and effectively utilize diagnostic equipment used on modern tactical vehicles.
• Communication: Excellent written and oral communication skills, with a proven ability to present technical vehicle information and status updates on a regular basis.
• Travel: This position requires up to 100% travel. Must be willing and able to work extended hours and deploy on extended CONUS and OCONUS assignments to support customer tactical vehicle fleets.
• Software Proficiency: Proficient in MS Office suite, specifically Outlook, Excel, and Word.
• Certifications: Must possess or be able to obtain a Level 1 PADI Certification.

Preferred Qualifications

• Military Background: US Army or USMC veterans with combat, maintenance, or Master Gunnery Sergeant experience operating, maintaining, or supporting ground combat vehicles are highly desired.
• Welding: Aluminum and steel welding capability; ability to pass an in-house weld certification is a strong plus.
• Education: Military-related technical education and training on ground vehicle platforms is highly valued. Associate degree in electrical, electronic, automotive, or mechanical disciplines preferred, but not required.

Essential Physical Demands

Physical demands described have been validated by on-site job analysis. They are representative of the physical demands that must be met by an employee to successfully and safely perform the essential functions of this job.

Benefits

At Textron Systems, we promote an inclusive environment where we value individuality, differences, and unique perspectives. Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace.

Additional Information

• Flexible Work Schedules
• Education Assistance
• Career Development & Training Opportunities
• Wellness Program (including Fitness Reimbursement)
• Medical, Dental, Vision & 401(K) with Company Funding
• Paid Parental Leave

Equal Opportunity Employer

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.