CLINICAL DIRECTOR, OUTPATIENT SERVICES

Job Description/Summary

This individual is responsible for providing clinical and operational oversight of adult outpatient services, including supervision of licensed and provisionally licensed staff. The role supports program quality, regulatory compliance, staff development, and efficient clinical operations while promoting trauma-informed and client-centered care.

Responsibilities

• Maintains advanced clinical knowledge of psychiatric diagnoses, evidence-based treatment modalities, psychotropic medications, crisis intervention, and adult community resources.
• Demonstrates knowledge of regulatory standards, licensure requirements, program compliance, outcome measurement, and organizational policies and procedures.
• Communicates emergent clinical, operational, and staff performance concerns to the Vice President of Adult Services.
• Provides supervision, performance feedback, and professional development to licensed staff, provisionally licensed clinicians, and master’s-level interns in accordance with credentialing and licensing requirements.
• Conducts annual performance evaluations and addresses clinical productivity and documentation concerns as needed.
• Reviews clinical documentation to ensure compliance with medical necessity standards, regulatory requirements, and established timelines.
• Maintains and leads fidelity to treatment protocols, workflows, policies, and procedures to support quality care and operational efficiency.
• Identifies and monitors key performance indicators in collaboration with Compliance and Data Reporting to evaluate program effectiveness and outcomes.
• Facilitates clinical meetings, trainings, and case consultations as needed.
• Responds professionally to client concerns and supports the maintenance of PBHG’s positive community reputation.
• Represents PBHG at community organization events, county meetings, and state associations, including Systems Review Committee meetings and NJAMHAA.
• Ensures timely and accurate completion of reports and documentation required by regulatory and compliance agencies.
• Supervises the Administrative Systems Coordinator and supports staff recruitment, onboarding, and coaching.
• Collaborates with Human Resources, Finance, and the Chief Medical Officer to address staffing, operational, and fiscal needs.
• Oversees crisis intervention procedures and ensures appropriate follow-up and continuity of care.
• Maintains knowledge of billing practices, payer mix, and revenue management to support program sustainability.
• Collaborates effectively with multidisciplinary teams to support integrated client care and organizational goals.
• Affords office space scheduling and other operational needs as necessary.
• Maintains all required licenses, certifications, supervisory credentials, and mandatory trainings required by Preferred Behavioral Health Group.
• Demonstrates strong written, verbal, and interpersonal communication skills.
• Identifies grant funding opportunities and assists with grant development efforts as needed.

Competencies

• Proficiently communicates - written and verbal
• Demonstrates empathy and compassion
• Adheres to and promotes a trauma-informed approach in all aspects of service delivery and staff support

Qualifications

• Master’s or Doctoral degree in Social Work or Mental Health Counseling with licensure as LCSW or LPC
• NASW Clinical Supervision Certificate or Approved Clinical Supervisor (ACS) certificate
• SIFI Certificate, if LCSW to supervise MSW interns preferred
• Five years of experience in mental health services, including a minimum of two years of supervisory experience

Benefits

• Medical, Dental and Prescription Insurance
• 403(b) Retirement Plan
• Generous Paid Time Off and Paid Holidays
• Long Term Disability Insurance
• Life and AD&D Insurance
• Employee Assistance Program
• Flexible Spending Account and Health Savings Account
• Voluntary Benefits, such as Vision Insurance, Aflac, Pet Insurance
• Staff Training and Development Opportunities
• Employee Referral Bonus program