Clinical Director - Emergency Department

About the role

The Emergency Department at Exeter Hospital cares for a diverse patient population with a wide range of medical needs. With annual volumes of approximately 33,000 patients, the department is one of the busiest in the Seacoast area.

Responsibilities

• Nursing Unit Oversight: Bachelor's degree in Nursing required or combination of Bachelor's degree and Master's degree in Nursing. Other Clinical Areas: Minimum entry level degree for clinical area with preference for a Bachelor's degree (or higher).
• Leadership: Provides ethically based mission-driven leadership in area of assigned responsibility. Provides a sense of purpose for employees and motivates them to contribute to the achievement of business unit and organization goals.
• Relationship Management: Cultivates; maintains and models positive working relationships based upon mutual respect; trust; and compassion. Fosters cooperation and collaboration in the workplace. Demonstrates openness to differing opinions and diverse background.
• Patient Care Focus: Passionately and visibly promotes and supports the organization's Service Excellence initiatives and its commitment to a patient care experience that is safe; high quality; and responsive to the needs of the patient.
• Human Capital Management: Selects the best possible talent in the labor market. Demonstrates consistent attention to staff satisfaction and retention. Facilitates the continuous learning and development of staff. Knows how to leverage employee strengths. Provides candid and supportive feedback on an ongoing basis.
• Setting Goals & Standards/Process Management: Establishes goals and standards that support system-wide or SBU strategies and objectives in order to drive superior clinical; financial; human resource; and customer service performance. Secures buy-in from colleagues outside immediate work area to foster teamwork and system-wide collaboration.
• Accountability: Fosters a culture in which all people take personal responsibility for decisions; behaviors; and results. Holds self and staff responsible for clinical; financial; and human resource outcomes. Enforces compliance with all regulatory requirements. Takes accountability for decisions; errors; and failures. Meets commitments despite obstacles; setbacks; and surprises. Escalates issues as necessary.
• Financial Acumen: Understands the drivers of financial performance (physician referrals; market demand; capacity utilization; reimbursement; political landscape). Develops strategies and tactics that optimize revenue generation. Makes expense decisions that preserve financial stability.
• Constructive Thinking: Analyzes problems systematically; logically; and deeply. Is creative and resourceful when developing and implementing solutions. Is open-minded during analysis; asks probing questions; thinks out of the box; able to discern patterns and connections. Can break down a problem into discrete components. Can transform ambiguity into a concrete action. Knows how to drill down to root causes of problems.
• Communication: Articulates organizational messages by matching the communication to the audience. Publicly supports leadership decisions regardless of personal perspective. Actively solicits input and feedback from others. Expresses ideas clearly. Responds constructively to criticism and concerns expressed by others.
• Managing Vision and Purpose: Translates the organization's mission; vision; and values into actionable and achievable operational tactics. Inspires employee commitment and creates a sense of shared purpose. Can articulate the organization's strategic direction and business goals.
• Initiative: Recognizes and acts upon opportunities. Confronts problems pro-actively and quickly. Acts decisively. Initiates improvements without being asked. Acts as a catalyst for change.
• Integrity: Demonstrates honest and ethical behavior in all business and customer interactions. Maintains patient and employee confidentiality. Models fair and honest behavior in the workplace. Keeps commitments. Represents the organization in a professional manner.
• Learning Capacity: Eagerly and continuously seeks new knowledge; skills; experiences; and responsibilities in order to improve personal performance. Knows how to transform and apply theoretical and experiential learning in the workplace. Is energized by business challenges; paradoxes; uncertain conditions; experimentation. Is fascinated by the unknown and what is possible. Sees ambiguity as a learning adventure. Learns from failure. Adapts to new circumstances by learning quickly. Is curious about many things and has varied personal and professional interests. Committed to lifelong personal development.

Qualifications

• Bachelor's degree in Nursing required or combination of Bachelor's degree and Master's degree in Nursing.
• Minimum entry level degree for clinical area with preference for a Bachelor's degree (or higher).

Skills

• Strong clinical assessment skills.
• Superior judgment.
• Ability to manage challenging situations and set priorities.

Benefits

Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment.

Pay

Details of pay will be provided in the attached addendum.

Schedule

M-F days, with 24/7 accountability.