Clinical Customer Care Staff Pharmacist - AZ, MA, NH, Amazon Pharmacy

About the role

We are looking for a Staff Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy. This role can be based in Arizona, New Hampshire, or Massachusetts and must be able to commute to the office if necessary. Must have an active Registered Pharmacist license with the AZ, NH, or MA Board of Pharmacy.

Shift schedule is aligned to the timezone of your home location: Sunday - Wednesday, 10-hour shifts from 9:30 AM - 8:00 PM.

Responsibilities

• Maintain comprehensive customer profiles including current and past medical history, clinical and laboratory data, and concurrent medications (including over-the-counter and home remedies).
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Operate and troubleshoot Pharmacy Automation Systems. Utilize, monitor, and troubleshoot automated dispensing and fulfillment systems to ensure accurate, efficient, and timely preparation of prescription orders.
• Collaborate with pharmacy technicians and engineering teams to resolve automation issues, optimize workflows, and maintain compliance with quality and safety standards.
• Dispense Controlled Substances and Maintain Regulatory Compliance:
  • Accurately dispense controlled substances in accordance with DEA regulations and state-specific laws.
  • Maintain thorough, timely, and auditable records of all controlled substance transactions, including inventory management, reconciliation, and reporting requirements.
• Provide Clinical Support:
  • Answer clinical questions and provide guidance.
  • Collaborate with healthcare team members.
  • Document all healthcare team communications.
  • Investigate and resolve medication errors.
• Additional Responsibilities:
  • Implement policies and procedures in accordance with state and federal laws.
  • Maintain required regulatory documentation.
  • Participate in continuous improvement initiatives.
  • Support pharmacy operations across departments as needed.

Physical requirements may include the ability to perform warehouse work and lift at least 20 pounds.

Qualifications

Basic Qualifications

• Bachelor's degree in Science, or Doctor of Pharmacy (PharmD).
• Knowledge of pharmacy laws and federal/state regulations concerning patient care.
• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox, etc.
• Active and unrestricted pharmacist license in your state of employment (additional licenses may be required).
• Exemplary interpersonal, written, and verbal communication skills.

Preferred Qualifications

• Understanding of pharmacy laws and federal/state regulations.
• Ability to manage high call volume while maintaining quality customer service.

Pay

• Arizona: $103,800.00 - $146,400.00 USD annually
• Massachusetts: $103,800.00 - $146,400.00 USD annually
• New Hampshire: $103,800.00 - $146,400.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.