Clinical Customer Staff Pharmacist - Arizona, Massachusetts, New Hampshire, Amazon Pharmacy

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.

About the role

This role can be based in any of the following states: Arizona, New Hampshire, or Massachusetts and must be able to commute to the office if necessary. Must have an active Registered Pharmacist license with the AZ, NH, or MA Board of Pharmacy. Shift schedule is aligned to the timezone of your home location: Wednesday - Saturday, 10-hour shifts from 9:00 AM - 7:30 PM.

Responsibilities

• Maintain comprehensive customer profiles including current and past medical history, clinical and laboratory data, and concurrent medications (including over-the-counter and home remedies)
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate
• Operate and troubleshoot Pharmacy Automation Systems
• Utilize, monitor, and troubleshoot automated dispensing and fulfillment systems to ensure accurate, efficient, and timely preparation of prescription orders
• Collaborate with pharmacy technicians and engineering teams to resolve automation issues, optimize workflows, and maintain compliance with quality and safety standards
• Dispense Controlled Substances and Maintain Regulatory Compliance:
  • Accurately dispense controlled substances in accordance with DEA regulations and state-specific laws
  • Maintain thorough, timely, and auditable records of all controlled substance transactions, including inventory management, reconciliation, and reporting requirements
• Provide Clinical Support:
  • Answer clinical questions and provide guidance
  • Collaborate with healthcare team members
  • Document all healthcare team communications
  • Investigate and resolve medication errors
• Implement policies and procedures in accordance with state and federal laws
• Maintain required regulatory documentation
• Participate in continuous improvement initiatives
• Support pharmacy operations across departments as needed
• Physical requirements may include ability to perform warehouse work and lift at least 20 pounds

Requirements

• Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
• Active and unrestricted pharmacist license in your state of employment (additional licenses may be required)
• Knowledge of basic computer business applications such as MS Word, MS Excel, and MS Outlook
• Exemplary interpersonal, written, and verbal communication skills

Preferred Qualifications

• Understanding of pharmacy laws and federal/state regulations
• Ability to manage high call volume while maintaining quality customer service

Pay

• USA, Arizona: $103,800.00 - $146,400.00 USD annually
• USA, Massachusetts: $103,800.00 - $146,400.00 USD annually
• USA, New Hampshire: $103,800.00 - $146,400.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with option for supplemental life plans
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave